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RingCentral Web/Desktop App

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Add the team folder feature back

Add the folder feature back for easy organizing amongst teams
Guest over 2 years ago in RingCentral Web/Desktop App 14 Under review

Send voice messages over chat

As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp. Just press a button to record voice, speak your message, then click a button to stop recording. Then send. At the othe...
Guest over 2 years ago in RingCentral Web/Desktop App 3 Under review

SMS/Text Templates

Be able to set up text templates for recurring texts used by team members
Bob Coons almost 3 years ago in RingCentral Web/Desktop App 22 Planned

Please allow us to enter recipient information in FAX templates.

Allow us to enter specific contact information in recipient section of your FAX templates. In order to send a proper fax, we have to upload our own fax cover sheet.
AutoMed Solutions 21 days ago in RingCentral Web/Desktop App 0 New

Make MVP chat logs easier to read

When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.
testacctAmanda RingCentral 10 months ago in RingCentral Web/Desktop App 1 Under review

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Bojan Tomas almost 3 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 5 Future consideration

Live Monitoring a user not a call

Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Cur...
Michael Elsing 8 months ago in RingCentral Web/Desktop App 1 Under review

Ability to set fax recipient like in a custom rule

Like when I'm having a vacation, i want to set who's gonna receive the faxes in my company for a specific time and date. for example im out of office every wed and fri, I can set a custom rule where all of the faxes in my company will redirect to ...
Acro Villaviray about 1 month ago in RingCentral Web/Desktop App 0 New

requiring god-level access for RC Desktop is a security risk

RingCentral for Microsoft Teams 1. Minimum of Application Administrator and User Administrator Roles 2. Other screen shots in the Admin Guide indicate the service account also needs the Teams Administrator and Privideged Administrator Roles (Both ...
Donald Prescott about 1 month ago in RingCentral Web/Desktop App 0 New

Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

When deskphone pairing is switched on the call pickup groups disappear from the HUD in the Desktop app
Steve Lambert-Govier about 1 month ago in RingCentral Web/Desktop App 0 New