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RingCentral Web/Desktop App

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Make feedback for calls and meetings optional

Constantly being asked about the quality of a phone call and meeting is annoying. My other apps don't do this. Instead of putting that popup in our faces, can a button be added to the panel on the left that we can click to provide feedback when it...
Greg Widener Ext 1171 almost 2 years ago in RingCentral Web/Desktop App 3 Will not implement

busy on busy

In Europe it is quite normal that during a call a busy signal is sent to the next caller. Every customer we have brought onto the platform so far complains that the function is not available. Two other customers with 1000 subscribers each with a p...
Manfred Horsch about 2 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role

Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we hav...
Michael Shupe 3 months ago in RingCentral Web/Desktop App 0 Under review

RingCentral App - Direct SSO Link

Currently - our users follow the below workflow for signing into RingCentral Glip: 1 - User signs into IDP 2 - User navigates to: https://app.ringcentral.com 3 - User selects "Sign in" 4 - User selects "Single Sign-on" 5 - User enters compa...
Josh Heri 12 months ago in RingCentral Web/Desktop App 0 Under review

Custom/moving emojis

Used in the messaging feature, it's an excellent way to incorporate personal company logos and to make the agents more interactive. Moving from a different platform this was one feature that we enjoyed for motivation. Add emoji then you upload a g...
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review

While in a direct call my, status is "on a call", a queue call will still ring in; I would like an option to not ring.

While in a direct call my status is "on a call", a queue call will still ring in. If DND is on it will not. Is there a way to have the phone NOT ring when the person is already on the phone? I would like an option that IF I am "on the phone" : 1) ...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

Mute notifications (without DND) while in a RCV meeting

Allow the user the ability to mute or change the volume for RC App, whilst in a RCV meeting so that the notification sound does not disturb the meeting. Similar to auto Do Not Disturb when screen sharing in a meeting, but not complete DND, only al...
Nasir Jaffer about 1 year ago in RingCentral Web/Desktop App 0 Under review

Automatically sort teams within folders so teams with recent messages at the top.

Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the l...
Patrick Williams-Goff about 1 year ago in RingCentral Web/Desktop App 1 Under review

start minimized in windows

Please make an option to run ring central minimized on start. It is more than annoying to have to see it load on the main screen every day. No other startup program does this and it does not help promote your product - it is a huge negative .
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

Bring Back the Missed Chat Message Preview that arrives in Email. This was recently removed

The Email Digest that gets sent when we used to miss a chat message would display the chat message contents in the email. This was recently changed. Now their is only a Reply fuction but I have no idea what I am replying to. Having this feature he...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review