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RingCentral Web/Desktop App

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Fax confirmation PDF in RingCentral on fax page dashboard -not just in email.

We are using E-FAX for clinical records in our medication room. Our Med techs do not have email so they can't receive the fax confirmation page so a manager has to get the email and then save it for them.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Ability for Queue managers to be notified when call is waiting

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can ...
Stephanie Rensburg about 2 months ago in RingCentral Web/Desktop App 1 Under review

Forwarding Voicemail to another user

Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach th...
Kinnaly Amodio 2 months ago in RingCentral Web/Desktop App 1 Under review

Ability for customers to search for known issues with any RingCentral product (bug search)

Our users report issues with RingCentral Video and the RingCentral App for Windows. I opened up support cases and the usual resolution is, try a new meeting or re-install the application. This is a good first step but it would be great to be able ...
Rob Morrison 9 months ago in RingCentral Web/Desktop App 0 Under review

Looking to have Messages panel not collapse if the window is resized

Both in the RC desktop app and the browser based app if the window is resized the messages panel (favorites, direct messages) collapses unless the window is resized to be larger. It would be nice to have a toggle option to disable this collapsing ...
Jake Fletcher IT about 1 year ago in RingCentral Web/Desktop App 0 Under review

Removal of "tips" popups

The popups that continually show up as "tips" get irritating, especially after having RingCentral for a week. They often pop up as a call is coming in, or as a video call is coming in, making it difficult to answer, often resulting in missed calls
Guest over 1 year ago in RingCentral Web/Desktop App 3 Under review

Direct calls to Voicemail when in an Active Call

User is on an active call either from direct or via call queue. The users receives another call while they are still on the phone. Currently the 2nd call is ringing and interrupting the user who is on the other line. The 2nd call should go directl...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Read Receipt for SMS

this is on all other software as Teams, Skype
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Add User Status Change to Audit Trail

It would be helpful in larger organizations to see when a user becomes disabled and who disabled the account. We use audit trails for QA and offboarding verification for the many audits our company is subject to.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Ability to toggle "Tips" on/off for new users of the RingCentral App

Toggling 'Tips' on and off from the Resource Center within the application would benefit more advanced computer users that don't require (or want) a tutorial through the application's usage/features.
Aaron Claybourn almost 2 years ago in RingCentral Web/Desktop App 5 Under review