RingCentral Web/Desktop App

Microsoft Edge recently added a new sidebar feature to quickly access web pages. Having the RingCentral dialer here would be super-convenient. It's just like the extension, but much more convenient. For more information, see https://www.microsoft....

Enabled multiple call queues to be managed on the apps

Would like to have a report generated for when a user goes into "Offline" status. In the Audit Log, we are able to see if a user is in DND and when they are available, but not for when they are "Offline"

We have customer's requesting to separate the ringer source for Text notifications giving them the capability to continue using the headset and when stepping away from desk will still hear the PC speaker ringing using a customize ringtone. This ap...

We do not want our sales agents to have the option to select Blocked on the dial pad to block their caller ID when making outbound calls.

It would be very nice if there would be an option to make RC and or Max-Agent automatically set itself to "Absent" as soon as a MS-Team call is received?

Would like to be able to add an external fax# as the Return Fax# for fax Cover Pages. We use it for sending faxes ONLY.

The customer is requesting to be added as one of the features for the RingCentral desktop app the ability to listen to thatmusic which cannot be heard by the caller on the other line. The output source for playback and taking calls while using the...

Under contact in RC App, wants to have an option to select number for SMS as defauldefault

Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.