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RingCentral Web/Desktop App

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Allow for both selected and fillable fields for status to be visable in the Bridge OC

Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Add additional Admin roles to Bridge OC

I am a Call Center Manager who was given Manager Admin access in Ring Central but that access role does not feed into the Bridge Operator Console program thus rendering me incapable of listening to calls or managing who is and who is not receiving...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Revoke Agent Access to Delete Call Logs

Revoke Agent Access to Delete Call Logs - we do not want agents to have this kind of access as we would want to audit all of our calls
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Mobile Directory Filter

On RingCentral mobile, the contact/directory feature does not have the same abilities as on desktop. For example: On the desktop RC Phone app, I can filter by site so I can see all users in a particular site. Another example is searching on title....
David Moschioni almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Answer incoming calls from Jabra Headset

I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.
Sarah Blum almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Caller id covers the toggle where you can leave or enter to accept queue calls-need a widget toggle or to move it

My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly dis...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Fax contingent recipient

If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.
Tim The IT Guy almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration