RingCentral Web/Desktop App

Allow the outbound caller ID drop-down to be sorted alphabetically. It is this way in the mobile app but not the desktop app.

Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ri...

IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog. People might wish to forward a caller to an IVR Menu, instead of to a particular queue.

Customer request to improve the presence/ availability indicator within the app t reflect whether a user is truly busy or not. Use case is that if someone has a meeting booked in for an hour the app will show that the user is busy for the full hou...

In the UAE there are strict regulations around the use of VOIP calls. It is possible to restrict external calling but customers have asked for the ability to suppress internal company to company calling too so that they can ensure compliance with ...

incorporate an auto update on the outlook calendar if meetings are scheduled on a mobile app

To make sure only admin or management can change status to take calls, and should not be available to users/non admin to use DND.

Ringcentral would provide a dedicated email address tied to the account. When emails are sent to this address, they are converted to sms messages sent to the number associated with the account. This is useful for IOT devices where foreign equipmen...

With the RC App feature, I thought it would be cool if we could send Video Messages, similar to VoiceMail. This would be great feature to add for the holiday season, or leaving a video message when a person doesn't answer the phone.

When call pops-up in Ring Central app, it is often difficult to determine if the call is coming from someone internal to organization or external #, and whether it is a direct dial to your extension or if it is shared call queue