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RingCentral Web/Desktop App

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Delete bulk messages/Conversation in Unified App

There needs to be a way for admins to delete bulk messages.
Guest almost 2 years ago in RingCentral Web/Desktop App 20 Future consideration

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Guest almost 2 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 4 Future consideration

Kanban for tasks

Kanban (To-Do, Doing, Done or more) view option for tasks, making it easier to follow and manage. Quite like Trello but all in one app. That would be awsome!
Guest almost 2 years ago in RingCentral Web/Desktop App 2 Under review

Template for Intercom and Presence setting

Whenever there's a new user, the admin will need to configure the intercom and presence one by one. IT will be helpful to just apply a template for it.
Guest almost 2 years ago in RingCentral Web/Desktop App 3 Under review

Support new Microsoft SurfaceProX device

This is the new Surface Pro from Microsoft. It is ARM based, but seems to run 'some' Windows apps. Would be happy with either the app or phone app to start with.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Ability to forward texts to multiple extensions/numbers

With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on...
Jason Winchester almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Revoke Agent Access to Delete Call Logs

Revoke Agent Access to Delete Call Logs - we do not want agents to have this kind of access as we would want to audit all of our calls
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Mobile Directory Filter

On RingCentral mobile, the contact/directory feature does not have the same abilities as on desktop. For example: On the desktop RC Phone app, I can filter by site so I can see all users in a particular site. Another example is searching on title....
David Moschioni almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Answer incoming calls from Jabra Headset

I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.
Sarah Blum almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Edit "guest" profiles in RC app

I'm trying to edit a "guest" profile in app.ringcentral.com. When logged in, I click on the contacts tab and select a guest contact. Their info comes up - but no option to edit the info. I would like to add a phone number to their guest profile.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration