RingCentral Web/Desktop App

When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative

We would like to the ability to use any number we own in our system as caller ID for any user, regardless of which site they are associated with. When Multi-Site settings are in use, only numbers associated with Company Site can be shared across t...

A default company team was created at the creation of the account. The use of this team chat was abandoned as there was limited control of users. However, every new employee that joins the company has access to this old team chat, which contains f...

The previous app version did not have this and the ability to quickly merge calls was easy and convenient and important to my business. The new step adding the prompt asking to announce yourself to a call I've already started and made the call to ...

Add the folder feature back for easy organizing amongst teams

We have a hotline. It would be beneficial if there was a way to make all calls to the hotline anonymous in the call log for the user and for the system.

Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messa...

This is already a feature in most chat apps. Remove all details from photo uploaded to provide security.

By customizing the location received faxes are downloaded, they can easily be saved on a network drive where the entire staff could access them.

are you going to develop RingCentral android app for reporting & performance. if you would it will become big support for us to display on smart TV