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RingCentral Web/Desktop App

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Handle missed calls option - Add the ability to return caller to the staff member that transferred it

If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE wo...
Christine Cullen about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Conference/3-way calling Automatic recording

Hi there, We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training. But, wh...
Guest about 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Import ics Calendar to RingCentral App

It would be great to be able to import a Calendar from an account that isn't Google or Microsoft. Importing an *.ics calendar file would allow us to better utilize the calendar presence feature. Similarly, it would be great to be able to schedule ...
Kyle Heney about 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Status to be displayed on APP when app is in the task bar (similar to teams)

We would like to see the status (busy/DND etc.) to be viewable from the "R" application when it is on your task bar. This way you do not have to open the app to see what status you are - This would prompt people in remembering they went on DND - a...
Christine Cullen about 2 years ago in RingCentral Web/Desktop App 0 Under review

Ability to have hold music start at different intervals, or the ability to have multiple hold music that will be selected randomly

We have hold music that has about 7 different topics. When somebody is put on hold they automatically just here the first topic as it always starts at the start. We would like to have these randomized so other topics in the hold music can play fir...
Christine Cullen about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Allow for both selected and fillable fields for status to be visable in the Bridge OC

Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Add additional Admin roles to Bridge OC

I am a Call Center Manager who was given Manager Admin access in Ring Central but that access role does not feed into the Bridge Operator Console program thus rendering me incapable of listening to calls or managing who is and who is not receiving...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Delete bulk messages/Conversation in Unified App

There needs to be a way for admins to delete bulk messages.
Guest about 2 years ago in RingCentral Web/Desktop App 21 Future consideration

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Guest about 2 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 4 Future consideration

Kanban for tasks

Kanban (To-Do, Doing, Done or more) view option for tasks, making it easier to follow and manage. Quite like Trello but all in one app. That would be awsome!
Guest about 2 years ago in RingCentral Web/Desktop App 2 Under review