RingCentral Web/Desktop App

I would like the option to add other ringcentral users to an ongoing video call by searching their name, and "ringing" them, rather than having to share a link or invite.

Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.

When assigning a task to a group, it is not user-friendly for the assignees to mark the task as complete. There are many steps to checking off the task, and it seems like you're doing it the wrong way when really it's the right way. Additionally, ...

Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option is available. Understand that access will need to be temporarily granted for target user/machine that's sharing;...

Add the ability to select the time frame that triggers a user's status to go from available to idle/invisible. Make the "inactivity time" a selectable value.

There is a green bar in the softphone app that lets you transfer from a deskphone however the reverse function does not exist.

Allowing the dialpad window to move outside the app would allow a user to make calls easily without having to utilize as many computer resources and screen real estate. The app will already open a standalone window when a call is received, so it j...

Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!

A plus for all RC customers.

When calling a user from the dialpad of the desktop app, it shows their extension, direct number, and the digital line of the hotdesk phone they last used (even though they are no longer logged in). Can you remove hotdesk lines from showing in the...