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RingCentral Web/Desktop App

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add other RC users to an ongoing video call

I would like the option to add other ringcentral users to an ongoing video call by searching their name, and "ringing" them, rather than having to share a link or invite.
Ian Doyle about 1 year ago in RingCentral Web/Desktop App 0 Under review

Integrate Admin Portal with Support Portal so Admins can create a support case/ticket from 1 portal

Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Group Tasks are Clunky

When assigning a task to a group, it is not user-friendly for the assignees to mark the task as complete. There are many steps to checking off the task, and it seems like you're doing it the wrong way when really it's the right way. Additionally, ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option is available.

Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option is available. Understand that access will need to be temporarily granted for target user/machine that's sharing;...
Daniel Garavito about 1 year ago in RingCentral Web/Desktop App 0 Under review

Inactivity timer settings

Add the ability to select the time frame that triggers a user's status to go from available to idle/invisible. Make the "inactivity time" a selectable value.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Add ability to transfer from a softphone to a deskphone

There is a green bar in the softphone app that lets you transfer from a deskphone however the reverse function does not exist.
Craig Miceli over 2 years ago in RingCentral Web/Desktop App 1 Under review

Allow Dialpad to open in standalone window that can be moved outside of the app.

Allowing the dialpad window to move outside the app would allow a user to make calls easily without having to utilize as many computer resources and screen real estate. The app will already open a standalone window when a call is received, so it j...
Carter Fliss about 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Set Permissions for creating team channels

Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!
Karen Meszaros about 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to save your Ring Central App preferences

A plus for all RC customers.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Prevent hotdesk digital lines from showing in directory

When calling a user from the dialpad of the desktop app, it shows their extension, direct number, and the digital line of the hotdesk phone they last used (even though they are no longer logged in). Can you remove hotdesk lines from showing in the...
Josh Klein over 2 years ago in RingCentral Web/Desktop App 0 Under review