RingCentral Web/Desktop App

We would like to do "3way text" from two of our team to a client and when a client replies both team member receive the reply and visa versa. Is this possible in any way?

New CSRs need this. I am a new hire, and on multiple occasions I have been automatically selected to call somebody back about something I'm not yet even trained to handle. For incoming calls, I am usually excluded from queues that go toward more e...

When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.

Ability to see user status in all web/desktop views would be a timesaver.

All Users would benefit from this when they need to copy their SMS threads into a document case for recording. The app currently only will copy the visible SMS thread and will not allow anything further. It looks like it does, except when going ba...

I would like to have pre-recorded messages played on the paging system. For example, fire drills, tornado warnings, etc. Can this be achieved through Ring Central where the receptionist can play a recording through the paging system to alert every...

Multiple users got attacked by external scripts on anonymous servers, and they got logged out of their RingCentral services. To bulk enable users's account, we would like to have a function to mass enable accounts instead of going into individual ...

Dark mode in Teams/Windows causes some fields on the incoming call rules page (and other call handling pages) to be difficult to read due to font color. These settings are disabled on the admin side, so I believe they are supposed to be greyed out...

Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (e...