RingCentral Web/Desktop App

When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.

Currently, Deskphone Pairing is able to be used with Yealink T54W desk phones but the ability to start conference calls disappears when it's turned on. Officially, the Yealink T54Ws aren't supported with Deskphone Pairing but we would like to see ...

When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.

Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Cur...

Ability to record a voicemail message before the actual voicemail message being forwarded to another user/extension. This allows the user to add voice notes with the forwarded VM.

Want to have a feature where the managers on the account (with standard role) to have access for the call recording of specific users not the all the company call logs/recordings. Current role is to provide access to the call recording for the who...

ability to send internal message to users that is not part of the company directory

Would be nice to set custom default view filters for the unified inbox (aka only view voicemail and texts to keep faxes separate, only view certain shared voicemails, only view voicemail, etc.. I know you can view voicemail under its own tab but y...

Hi there.Windows 10 RC Desktop version 22.1.31.2866 Windows (x64) I sync my iPhone contacts to Microsoft 365 and have connected RC Contacts to Microsoft 365 as a viable way to sync my mobile phone contacts list with RC. I have many contact entries...

wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.