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RingCentral Web/Desktop App

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Outbound caller id prompt

It would be helpful to have a option to press *9 before a call to change the outbound caller id to show a different number then your normal desk phone line. This comes in handy when one person is responsible for their own line but also maybe anoth...
John McClure over 1 year ago in RingCentral Web/Desktop App 0 Under review

Video Mail Messages

With the RC App feature, I thought it would be cool if we could send Video Messages, similar to VoiceMail. This would be great feature to add for the holiday season, or leaving a video message when a person doesn't answer the phone.
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

Multiple Email address field

It would be useful to have 2 email addresses available under the company contact instead of just one. The purpose of the 2nd email is to allow the user to be reached at an alternate email address, if needed,
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Make Text Highlighting Actually "Work"

In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that hap...
Kevin Seymour over 2 years ago in RingCentral Web/Desktop App 1 Under review

Disable entering extension when the call has gone to a voicemail message.

If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hi...
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

display the incoming caller ID display on the Ring Central App.

That way I can see the name of the person calling.
Guest over 2 years ago in RingCentral Web/Desktop App 1 Already exists

Outbound Calls Information

When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

Ability to disable single-character formatting

Ring Central Message automatically uses characters such as * and _ as a pseudo-commands to format the characters inbetween them. It also allows the (now standard) use for control characters (ctrl-b, ctrl-u, ctrl-i) for formatting. Further, the for...
Carl Sopchak over 1 year ago in RingCentral Web/Desktop App 0 Under review

GSM call indication

If you get an direct gsm call on your mobile phone you should get a presence indication, like in a mobile call, in the Ringcentral App.
Helmut Walkner over 1 year ago in RingCentral Web/Desktop App 0 Under review

Merge SMS / Text and RC Messaging into a single tab

Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messa...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review