RingCentral Web/Desktop App

Allow the ability to populate Site extensions or IVR extensions in the company contacts so that operators can easily transfer to those extensions.

I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the ...

The old Office @ Hand app had the "hub" button where you could see who was on a call and who they were on a call with. You call also see what #s were on park. This was very useful for many reason to all of my team members. Please consider adding s...

There is a feature in a Call Queue that allows you to specify Pickup Members for the Queue but it only works if you have the “Enable me to pick up a monitored line on hold” option checked under the User’s Presence settings. But turning that settin...

It would be nice to add an option for organizations to post their management tools inside the ring, such as a small static page that can be modified over time so that companies can post there the links they use, their tabs, or other documents. Th...

It would be really beneficial to be able to run analytics on Glip usage. We are using it to tell if remote workers are online and attending to messages, however there isn't any report that we can run to confirm our observations with data.

The Teams folder should not be pinned to the bottom. Please allow it to be reordered like the other folders

Basic functionality

I need to be in some channels to get help from people in the channel. But every time someone pings the "@Team" for that channel, I don't need to be notified because the message is relevant for that "Team", while I'm not on the team, I'm just there...

Currently only automated numbers can have call queues assigned to them to forward to others. We would like our users to have the same set-up.