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RingCentral Web/Desktop App

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bring call queue management into the app

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
Paul Viellieux about 1 year ago in RingCentral Web/Desktop App 3 Future consideration

Mute other sounds when taking calls on RingCentral Desktop app

It seems you used to have this feature in the phone only app: https://support.ringcentral.com/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call.html This needs to be added to the new 3 in 1 app as well. It's a pain to ...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

make RC app available for Window 10 ARM-based computer

please make RC app available for Window 10 ARM-based computers.
John Ramirez over 1 year ago in RingCentral Web/Desktop App 3 Under review

Email to Ringcentral converted to SMS

Ringcentral would provide a dedicated email address tied to the account. When emails are sent to this address, they are converted to sms messages sent to the number associated with the account. This is useful for IOT devices where foreign equipmen...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Data Retention Policy Verbiage Update

When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, ...
Cindy Hubert almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Admin user can disable the feature for users to modify call queue settings. Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.

Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.
Corey Mcmillan about 1 month ago in RingCentral Web/Desktop App 1 Under review

Out of office message for texts

With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of off...
Emily Westmoreland 2 months ago in RingCentral Web/Desktop App 0 Under review

Past meetings to be shown on the meetings tab

It would be very useful to have the past meetings in the meetings tab to be able to locate any meetings that are required.
Guest 11 months ago in RingCentral Video / RingCentral Web/Desktop App 3 Under review

RC App Security - External Apps

We need to be able to restrict users from adding external apps in the RC app (see attached screenshot). These external apps pose risk, since users can add any app and infiltrate/exfiltrate data through the unmanaged apps. We would like to see the ...
Matthew Fisher 12 months ago in RingCentral Web/Desktop App 0 Under review

Direct calls to Voicemail when in an Active Call

User is on an active call either from direct or via call queue. The users receives another call while they are still on the phone. Currently the 2nd call is ringing and interrupting the user who is on the other line. The 2nd call should go directl...
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review