RingCentral Web/Desktop App

It is not possible to access Outlook contacts, or have the app access the contacts directly from our Exchange server. Neither can I click Call on the contact in Outlook, as the RingCentral app doesn't connect to Microsoft Telephony Services. A pho...

Right now, there is no download feature for failed outbound faxes. The download feature was there before (not now). Please add the feature back as it is very useful for us.

When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.

The customer is getting spam voicemails. These are 20 sec of silence voice messages. If the spam calls cannot be blocked, there should be no way for spam call to leave and send voicemail.

I think it would be helpful to have the SMS on the desktop app act like the mobile app where the texts from yourself are on the right side and texts from the other person on the left. also having different colors to differentiate your texts or the...

For users who deal with a lot of phone menus it would be very nice to either have an option to default to number pad when calling or have a keyboard shortcut.

allowing all users to see and interact with SMS messages - I own an insurance agency, so when customers text the office, it would make it much easier if both myself and my employee(s) would be able to see those messages.

Hi i would like to add a business website to the portal one page for all

We were sold a system that was to have been "scalable". We are over 100 extensions and are now being told you have NO PHONES that will support more than that. We have a phone that is SUPPOSED to handle more than one expansion module but Ring Centr...

I have noticed this problem in latest windows 11 client installs on a domain, it installs fine on administrator accounts and the ringcentral app shortcut shows on desktop under the users\administrator\appdata\ringcentral path. However, once you lo...