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RingCentral Web/Desktop App

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Please allow for a notes section under voicemails AND return the text button on the web app under Voicemail.

With multiple users it would be very helpful to be able to make a note if a VM was replied to. And I would like to see the Text option returned to the Voicemail section as now we have to take extra steps to text back someone via desktop.
Cloudy Doerre about 1 year ago in RingCentral Web/Desktop App 0 Under review

Being able to search for faxes in messages by their phone number or their company name.

After attempting to search for faxes sent to the line, I discovered that you can't search just by phone #, or by company name, but that you have to use the first and last name fields. This makes it harder, as sometimes multiple people use one fax ...
Denise Downey over 1 year ago in RingCentral Web/Desktop App 0 Under review

ability to see how long a user has been online but inactive.

It would be beneficial to be able to see if users have their RingCentral turned on but have been inactive for a long period of time. This is needed for employees who are off site and their main responsibility is answering and making calls. Being a...
Katherine Vardanian over 1 year ago in RingCentral Web/Desktop App 0 Under review

Share Status - It would be nice to be able to change your status and your presence at the same time.

As it stands now, it takes 6 clicks to change your status and your presence.
Cindy Strutman over 1 year ago in RingCentral Web/Desktop App 0 Under review

Make my active phone number Highly Visible inside my desktop phone application

I manage 3 different Ring Central phone numbers. Would you folks make the phone number that is active inside my desktop phone application Highly Visible at all times when I am in the desktop application? Maybe in the blue ribbon at the top.
Craig Duran over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

All users should see voicemail and text messages

All users should be able to see text messages and voicemails and not just the assigned "operator". With several users it's difficult if only one person can see voicemails and texts, especially in a busy office so it would nice if other users could...
PSIA AASI Northwest over 1 year ago in RingCentral Web/Desktop App 0 Under review

POP feature having agency management customers exhibit when calling into office

https://www.hawksoft.com/agency-management-system/tour/phone-integration/ Ring Central is a highlighted vendor of Hawksoft for this feature platform. Hoping to make this a reality because this is why I came to Ring Central.
Steven Hauck over 1 year ago in RingCentral Web/Desktop App 0 Under review

Requesting disabling of Chat, Texting, Video Conferencing from the computer and mobile application

I need to disable chat/texting/and video conferencing due to compliance rules (as we are in the financial services industry). Our firm will only be utilizing ringcentral for inbound/outbound calling. This is a requirement of our compliance departm...
Smita Samant over 1 year ago in RingCentral Web/Desktop App 0 Under review

Sub Team or Team Channel

We would create a Team and then create a sub team or team channel. The team will always remain but the channel will come and go based on what projects we are working on. So when I go check on where we are on a particular topic, I don’t have to scr...
Larry Davis over 1 year ago in RingCentral Web/Desktop App 0 Under review

Conference calling from the computer should utilize the calling method chosen for the computer

When placing a new conference call from the computer it always uses the computer's microphone and speaker. It should utilize whatever calling method is chosen for the extension's settings (RingOut, RingOut to a specific device, etc.)... or it ough...
Craig Rhinehart over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review