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RingCentral Web/Desktop App

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Display agents name when Main Menu calls to agent extensions are presented to pickup members

As a pickup member it will be really useful to be able to see a presented call label change from 'To Main Menu' to the 'Agents Name' when external callers dial our main company number and dial an agents extension. This will help pickup members asc...
Hasan Qummi over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Add Salesforce an option for Archiver

Useful to log faxes & contents for more than 60 days.
Kim Pham-Gallihugh over 1 year ago in RingCentral Web/Desktop App 0 Under review

Create Teams with Workspaces

It would be great if we could create a team (public or private) add users and then once the team has been created, we have the ability to create Workspaces and sub-workspaces. For instance, I have a subcontractor I want to communicate with in my R...
Jeremy Monroe over 1 year ago in RingCentral Web/Desktop App 0 Under review

Fax Word Docs

I was able to fax files with .doc and .docx with .pdf Now, only .pdf's get through. I read there was an update that dropped the .doc extensions. Please bring this back.
Steven Dexheimer over 1 year ago in RingCentral Web/Desktop App 0 Under review

Short cut key for Close Window in Desktop App

Maybe its just me and I cant find the option but on my Mac I normally close windows with the shortcut key (command W) but it doesnt work on this app. Just a suggestion!
Rachel Knapp over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow number search in the dialler to also look in the extension name field

If an extension has been named with a number or code as an identifier that isn't the same as the extension number, then the number or code used in the name is not searchable in the dialler. Entering numbers in the dialler should also look at the e...
Steve Govier over 1 year ago in RingCentral Web/Desktop App 0 Under review

GLIP is not entirely compatible with the interpreter service

Case #15974204
Neal Prasad over 1 year ago in RingCentral Web/Desktop App 0 Under review

[EXTENSION] Select Different Peripheral for Ringtones & In-Communication (Alike Webapp)

Would be great to have the possibility to select a different peripheral for ringtones & in-communication, juste like the webapp. When u get a double phone call, it rings way too loud in the ears. We don't understand the person, and it does hur...
Corentin LAUNAY over 1 year ago in RingCentral Web/Desktop App 0 Under review

add other RC users to an ongoing video call

I would like the option to add other ringcentral users to an ongoing video call by searching their name, and "ringing" them, rather than having to share a link or invite.
Ian Doyle over 1 year ago in RingCentral Web/Desktop App 0 Under review

Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option is available.

Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option is available. Understand that access will need to be temporarily granted for target user/machine that's sharing;...
Daniel Garavito over 1 year ago in RingCentral Web/Desktop App 0 Under review