RingCentral Web/Desktop App

This pop-up will provide additional information for a call queue for example, a link to a certain page, or a message to the person answering the phone that lets them know if specific steps have to be taken for that specific call queue.

Can Ring Central add a Social Recognition app to the integrated app offerings? Some examples of Social Media apps are: https://www.kudos.com, workhuman, motivocity, nectar, etc.

There needs to be an ability to save call log contacts to any contact list not just default to users personal list.

To have the ability, to define only by creator, if the task status is able or not, to be modified by the non-creator in case if task is overdue. In case if the flag=false/disabled the update function is disabled for non-creator users in case if ta...

There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.

To have the ability, to define only by creator, if the task definition is able or not, to be modified by the non-creator. In case if the flag=false/disabled the edit function is disabled for non-creator users.

Should be able to right-click the RC App tray icon, in Windows, and select your presence status along with being able to accept queue calls. Instead users are required to fully open the RC App and change the status by selecting their profile avata...

Use Tasks for assignments and not clutter up the Messages/Conversations which can be used for immediate info sharing while the tasks can be on a separate page. Notifications of Task Due can be in Messages but not the whole box. This should be an o...

I am continually frustrated dealing with your support site. Your service can make or break your customer relationship and impact customer retention. There are many improvements needed to the support site and case handling. Here are my suggestions ...

Every called that is parked should have a duration on the screen. Would be really nice to have the duration so the call that has been parked the longest can be picked up first