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RingCentral Web/Desktop App

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Remove completed tasks from queue, not delete.

When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow an...
Joe C over 2 years ago in RingCentral Web/Desktop App 4 Future consideration

Per-user outbound caller ID list customization and search feature.

We have 281 company numbers and it would be nice if we could customize the outbound caller ID list list on a per-user basis so that users would only see the numbers they need to call out of. Currently, they have to wade through every single compan...
Michael Shupe almost 3 years ago in RingCentral Web/Desktop App 13 Under review

Ability for Queue managers to be notified when call is waiting

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can ...
Stephanie Rensburg 11 months ago in RingCentral Web/Desktop App 1 Under review

Sync desk phone status to RingCentral app

Need a feature to synchronize the status of a desk phone to the RingCentral apps. Example: If the Yealink device will be set to DND, the RingCentral apps status should change to DND as well.
Vanessa P 5 months ago in RingCentral Web/Desktop App 0 New

"Use RingCentral for click to dial and fax" tenant-wide setting to ON by default

My organization finds it bizarre that this option is disabled (possibly to allow cohabitation with RingCentral Phone apps on Windows devices) We're looking at a mass roll out of RingCentral MVP app to all users, coupled with removing outdated vers...
.Jacob Durig about 1 year ago in RingCentral Web/Desktop App 0 Under review

Live Monitoring a user not a call

Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Cur...
Michael Elsing 11 months ago in RingCentral Web/Desktop App 1 Under review

Provide access for the call recording of specific users in the account

Want to have a feature where the managers on the account (with standard role) to have access for the call recording of specific users not the all the company call logs/recordings. Current role is to provide access to the call recording for the who...
Iam Kristoff Coloma 5 months ago in RingCentral Web/Desktop App 0 New

Recording speaker only in RingCentral Video

With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video m...
Guest almost 3 years ago in RingCentral Video / RingCentral Web/Desktop App 7 Future consideration

Add the "Rock on" emoji to the ringcentral mobile and desktop app

Fun emoji to use to express emotion, low effort dev item
James Duguay 5 months ago in RingCentral Web/Desktop App 0 New

Enable editing to Speaker and Microphone Combinations list

Hello, A client reached out about the possibility of having the option to include the system speakers and mic to be added to the Speaker and microphone combination section in the desktop application. I called support and they mentioned that the op...
Tyler Freebery 29 days ago in RingCentral Web/Desktop App 0 New