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RingCentral Web/Desktop App

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busy on busy

In Europe it is quite normal that during a call a busy signal is sent to the next caller. Every customer we have brought onto the platform so far complains that the function is not available. Two other customers with 1000 subscribers each with a p...
Manfred Horsch 4 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Display agents name when Main Menu calls to agent extensions are presented to pickup members

As a pickup member it will be really useful to be able to see a presented call label change from 'To Main Menu' to the 'Agents Name' when external callers dial our main company number and dial an agents extension. This will help pickup members asc...
Hasan Qummi 4 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Add Salesforce an option for Archiver

Useful to log faxes & contents for more than 60 days.
Kim Pham-Gallihugh 4 months ago in RingCentral Web/Desktop App 0 Under review

Create Teams with Workspaces

It would be great if we could create a team (public or private) add users and then once the team has been created, we have the ability to create Workspaces and sub-workspaces. For instance, I have a subcontractor I want to communicate with in my R...
Jeremy Monroe 4 months ago in RingCentral Web/Desktop App 0 Under review

Add Titles to Recorded Meetings

Currently when looking at your recorded meetings it titles then "Scheduled Meeting" instead of the Meeting name, or a custom name we can title the recording. Having the recording titled with either the meeting name or allowing a custom name will g...
Stephen Powell Ext. 1170 4 months ago in RingCentral Web/Desktop App 0 Under review

Fax Word Docs

I was able to fax files with .doc and .docx with .pdf Now, only .pdf's get through. I read there was an update that dropped the .doc extensions. Please bring this back.
Steven Dexheimer 4 months ago in RingCentral Web/Desktop App 0 Under review

Please Pin the dial pad to the software so it is always open, (even after you hang up on call). It is frustrating to always have to go grab (open) and drag the dial pad when you use a headset at work.

It would benefit every single user of the Ring Central software and bring a huge smile to the faces of your customers.
Clancy D'Angelo 4 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Short cut key for Close Window in Desktop App

Maybe its just me and I cant find the option but on my Mac I normally close windows with the shortcut key (command W) but it doesnt work on this app. Just a suggestion!
Rachel Knapp 4 months ago in RingCentral Web/Desktop App 0 Under review

Window docking and window sizing needs to be improved. Be able to lock to a specific size and be able to lock to a position on one of our screens.

Window docking and window sizing needs to be improved. Be able to lock the app window to a specific size and be able to lock the app window and/or dock the app window to a specific position on one of our screens. (Currently, always opens too large...
Nancy Greenfield 4 months ago in RingCentral Web/Desktop App 0 Under review

Allow number search in the dialler to also look in the extension name field

If an extension has been named with a number or code as an identifier that isn't the same as the extension number, then the number or code used in the name is not searchable in the dialler. Entering numbers in the dialler should also look at the e...
Steve Lambert-Govier 4 months ago in RingCentral Web/Desktop App 0 Under review