RingCentral Web/Desktop App

Allow the outbound caller ID drop-down to be sorted alphabetically. It is this way in the mobile app but not the desktop app.

All day calendar events that cross multiple days should end at 23:59 on the last day. Currently they end at 00:00 and do not show on that day in the calendar view. This will bring the new unified application in alignment with the classic version, ...

Increase days for data retention

Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ri...

IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog. People might wish to forward a caller to an IVR Menu, instead of to a particular queue.

Customer request to improve the presence/ availability indicator within the app t reflect whether a user is truly busy or not. Use case is that if someone has a meeting booked in for an hour the app will show that the user is busy for the full hou...

In the UAE there are strict regulations around the use of VOIP calls. It is possible to restrict external calling but customers have asked for the ability to suppress internal company to company calling too so that they can ensure compliance with ...

If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.

incorporate an auto update on the outlook calendar if meetings are scheduled on a mobile app

To make sure only admin or management can change status to take calls, and should not be available to users/non admin to use DND.