RingCentral Web/Desktop App

With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the op...

While setting up, and troubleshooting user and phone issues, we're finding that the status icons are a tad misleading. While a User status may show green, you have to go into their account, click down to Phones, over to Phones, etc. to then see if...

Increase SMS character capacity from 1000 to 2000

When updates/ new releases are scheduled send customers an email notification with changes to expected ahead of implementation.

In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that hap...

Still new to RC and exploring about - and finding that certain items, while seemingly logical, aren't programmed in. (Well, 98% programmed...) What I mean by this is there are the Presence 'dots' (status colors) for when you are seeing the users u...

If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hi...

That way I can see the name of the person calling.

Private call parking and HUD could be useful features to the new RingCentral app as it were on the RC Phone for Desktop app

When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative