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RingCentral Web/Desktop App

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RingCentral Community shared links

it would be nice to be able to HIDE the RingCentral Community shared links so they do not clog up our WORK LINKS.
Guest about 3 years ago in RingCentral Web/Desktop App 2 Will not implement

Create Task associated w/ a call or sms

From the message list, I would like to be able to create a task and associate it w/ the given message. For instance, if I have a voicemail or text from a customer that requires follow-up, I would like to be able to create a task with the message l...
Kelly Enser about 3 years ago in RingCentral Web/Desktop App 0 Under review

add a "ding" for text

When we use the text feature to text each other in the office, there is no audio "ding" notifying a user that they have a text. This makes the feature untimely as a result because the person receiving the message often doesn't notice it.
Heidi Holle-Wiliams about 3 years ago in RingCentral Web/Desktop App 1 Already exists

Fax confirmation PDF in RingCentral on fax page dashboard -not just in email.

We are using E-FAX for clinical records in our medication room. Our Med techs do not have email so they can't receive the fax confirmation page so a manager has to get the email and then save it for them.
Guest about 3 years ago in RingCentral Web/Desktop App 0 Under review

Feature Request: Glip Direct Message Filtered Alphabetically

Currently, on Glip (RC Unified app), under Direct Messages, whoever sends you the most recently message will be the one to appear first on the list. Along with that, there is also be a way for users and admins to filter out the list of users alpha...
Hannah Tieu about 3 years ago in RingCentral Web/Desktop App 0 Under review

Feature Request: Mute Glip Notification for Teams Messages

Currently, there is a way to turn off notifications for certain Teams on Glip (RC Unified app). However, even though the notifications are turned off, the Team messages are still showing up. As a result, there should be a way to mute Team messages...
Hannah Tieu about 3 years ago in RingCentral Web/Desktop App 1 Already exists

Samsung Galaxy Buds+ wireless

Customer is using the Samsung Galaxy Buds+ wireless headset on the RingCentral app. But there are times that it's not working properly. As per Gregory "I can hear the person but they can't here me. Sometimes, I can't hear the person at all." Pleas...
Guest about 3 years ago in RingCentral Web/Desktop App 2 Under review

RC app softphone forwarding

My suggestion is to allow the RC phone app to accept transfers alongside its desktop app counterpart. This would be very useful for customers who do not have headsets and rely on their cellphones for using their RC account
Guest about 3 years ago in RingCentral Web/Desktop App 0 Under review

Allow the RC app to provide troubleshooting steps

RC app users on any platform should be provided basic steps to try resolving problems. Or a pop up that will allow the users to know what could have caused the problem on the app. Ex. 1. Lost internet connection, possible troubleshooting Step is t...
Roland Angoluan about 3 years ago in RingCentral Web/Desktop App 0 Under review

Call Screening on RC Unified App

Currently there is the call screening feature available on RC phone app on desktop. The call screening feature should also be available on the unified app.
Hannah Tieu about 3 years ago in RingCentral Web/Desktop App 0 Under review