RingCentral Web/Desktop App

As admins, we would like to be able to call and message all users without having to go into the Admin portal to look up their direct line and/or email if they are hidden. It would be helpful for hidden users to remain hidden from everyone except f...

I believe there must be a process where we can select few contacts whose content/data which we get over "texts" need to be forwarded among team members in a group of selective people. This way the contact need not to be harassed, if the other is r...

Can you please change the interface back to where the texts would show as a list and we click the one we want to open, instead of how it now automatically opens the most recent text when you go to texts? I don't like how I can accidentally open on...

I have around 5 RingCentral phone numbers. When I am in the middle of a call, I want to see the current phone number that the desktop soft phone application is using. I would like this displayed prominently in the blue ribbon at the top of the pag...

would love to see https://www.chatstack.com/ live help added to the consol

When an SMS message fails to send there is a small red redo/resend arrow next to it. It however does nothing but in the "desktop phone" app this resend button works to resend the message.

In the iPhone app, pressing 'Enter' goes to the next line in the text to start a new paragraph. On the Windows desktop version, pressing 'Enter' sends the text. Please change the desktop app to be like the iPhone app so I don't accidentally send m...

Download call recording with the name or number of the caller.Call recording should at least included the name or the number or date and time of the calls, in order for the customer to identify the call recording easily. For now customer is downlo...

We use Newforma for our company contact list. A connection with the Ring Central app would streamline our workflow.

If a text was sent with an error, retract the text. There can be a time limit, i.e., within 1-3 minutes of sending text.