RingCentral Web/Desktop App

I am a manager for my department and I get multiple calls for different positions. When I am on the phone and one of the staff is available, I would like to have the capability to be able to choose who to forward the call to. Right now I only see ...

Currently users are forced to choose between the softphone application or a paired desk phone as the default device for calling out in the desktop app. Please consider a more unified experience where a user can select the app or device they want t...

Exception to dial out one specific international number without giving agents access to international calling.

The customer would like to have the option to create a Role/Template to be able to remove the Apps in our RingCentral App. The customer wanted to stop the User from installing apps.

We would like to be able to use the call queue phone number so agents can present the hunt group number instead of theirs. It would allow return callers to hit the call queue with multiple agents instead of limiting to an agent who may not be work...

Currently, Deskphone Pairing is able to be used with Yealink T54W desk phones but the ability to start conference calls disappears when it's turned on. Officially, the Yealink T54Ws aren't supported with Deskphone Pairing but we would like to see ...

We would like to dial without the area code. How do we get back to dialing just the 7-digit number when entering the area code?

ability to send internal message to users that is not part of the company directory

Would be nice to set custom default view filters for the unified inbox (aka only view voicemail and texts to keep faxes separate, only view certain shared voicemails, only view voicemail, etc.. I know you can view voicemail under its own tab but y...

Want to block the unregistered SMS on the account by disabling SMS on unregistered numbers? Since the only option right now is once you block the number of incoming calls, SMS and fax will be blocked but we need only blocking the SMS only