RingCentral Web/Desktop App

Want to have a feature where the managers on the account (with standard role) to have access for the call recording of specific users not the all the company call logs/recordings. Current role is to provide access to the call recording for the who...

Fun emoji to use to express emotion, low effort dev item

Currently, Deskphone Pairing is able to be used with Yealink T54W desk phones but the ability to start conference calls disappears when it's turned on. Officially, the Yealink T54Ws aren't supported with Deskphone Pairing but we would like to see ...

The task filter in new ringcentral app is currently not complete. There's currently no way to sort by color nor sort by section/category.

be able to install RingCentral App Desktop for Linux users on their computer

In the mobile app, users are able to see and access Paging Group Contacts under the Other tab. You can then click Page announcement and make a page. There is also an option to "Add to quick contacts". This works and shows up on both the mobile app...

wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.

Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.

In Europe it is quite normal that during a call a busy signal is sent to the next caller. Every customer we have brought onto the platform so far complains that the function is not available. Two other customers with 1000 subscribers each with a p...

It seems you used to have this feature in the phone only app: https://support.ringcentral.com/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call.html This needs to be added to the new 3 in 1 app as well. It's a pain to ...