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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Web/Desktop App

Showing 1722

Remove the announcement to announce yourself when doing a conference call

With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the op...
Jay Puppe about 3 years ago in RingCentral Web/Desktop App 2 Future consideration

On Admin side, status icons for both User and Phone on 'Users with Extensions'.

While setting up, and troubleshooting user and phone issues, we're finding that the status icons are a tad misleading. While a User status may show green, you have to go into their account, click down to Phones, over to Phones, etc. to then see if...
Joe Cache - 1601 about 3 years ago in RingCentral Web/Desktop App 0 Under review

Increase SMS character capacity from 1000 to 2000

Increase SMS character capacity from 1000 to 2000
Guest about 3 years ago in RingCentral Web/Desktop App 0 Under review

Release Notifications ahead of schedule

When updates/ new releases are scheduled send customers an email notification with changes to expected ahead of implementation.
Janelle Chard about 3 years ago in RingCentral Web/Desktop App 1 Under review

Make Text Highlighting Actually "Work"

In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that hap...
Kevin Seymour about 3 years ago in RingCentral Web/Desktop App 1 Under review

Persistent presence 'dots' on Messages/Team chat/Contacts windows.

Still new to RC and exploring about - and finding that certain items, while seemingly logical, aren't programmed in. (Well, 98% programmed...) What I mean by this is there are the Presence 'dots' (status colors) for when you are seeing the users u...
Joe Cache - 1601 about 3 years ago in RingCentral Web/Desktop App 2 Under review

Disable entering extension when the call has gone to a voicemail message.

If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hi...
Guest about 3 years ago in RingCentral Web/Desktop App 1 Under review

display the incoming caller ID display on the Ring Central App.

That way I can see the name of the person calling.
Guest about 3 years ago in RingCentral Web/Desktop App 1 Already exists

Add private call parking to the RingCentral app

Private call parking and HUD could be useful features to the new RingCentral app as it were on the RC Phone for Desktop app
Guest about 3 years ago in RingCentral Web/Desktop App 0 Under review

Outbound Calls Information

When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative
Guest about 3 years ago in RingCentral Web/Desktop App 1 Under review