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RingCentral Web/Desktop App

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Add Controls so Admins can control who has access to what tiles in the app

As an admin we can not currently hid the "Apps" tile. We don't allow our users to download or install applications on their own, we would like the ability to hid this. Admins should have controls on all applications to either prevent access by rol...
Anne Sullivan 4 months ago in RingCentral Web/Desktop App 0 Under review

Mass Add users to Teams

We have 200+ internal employees in RingCentral. It would be useful to have mass add functionality in the GUI for Teams/Calendars so Team admins don't have to find every single person individually. Maybe include some sorting features to narrow the ...
Cole Devitt 4 months ago in RingCentral Web/Desktop App 0 Under review

Show all Office 365 global address book addresses in the ACO, not just mailboxes

The Microsoft/Office 365 global address book consists of "mailboxes" (@domain) addresses and external address "contacts" (vendors, friends, etc...). Only the mailboxes show up in the ACO desktop and web app. For some reason the ACO isn't able to c...
Shawn Cook 4 months ago in RingCentral Web/Desktop App 0 Under review

Ability to toggle when you want to allow calls to go to your pickup group

We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inb...
Calvin Lee 5 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Call Waiting / Missed Calls for single agent on a Call Queue

Ideally when a customer calls, if the only agent in at that time is on another call, they would either a) be able to put the current caller on hold for a moment to take the incoming call's contact information or b) when they are finished with the ...
Ashley Galope 5 months ago in RingCentral Web/Desktop App 0 Under review

Showing available when connecting to a call

Currently when we make a call out to someone, the status shows as available until we are connected to the other person. This should show as "on a call" during this time as well. Sometimes we have receptionists looking to transfer a call and they s...
Brayden McGraw 5 months ago in RingCentral Web/Desktop App 0 Under review

DND for Invisible Status

Make it so when you go invisible, DND is enabled as well so you do not get calls. We have receptionist that sometimes leave during office hours and the DND status makes it look like they are in the office still when they are not.
Brayden McGraw 5 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Limit number of calls presented to a queue

customer had 3 phone liness before switching to Ring. Fourth caller got a telco busy-we want to replicate
Unified Technologies 5 months ago in RingCentral Web/Desktop App 0 Under review

Don't use the name I use for my internal org on your public facing boards

Surprised that I'm sharing my internal name with this board. Glad I wasn't announcing the days of my PTO when I posted my last idea. This strikes me as a violation of privacy, RC. I'm not one to get worked up, but I'd strongly advise you to do som...
Rick Case x567 (PT) 5 months ago in RingCentral Web/Desktop App 0 Under review

Prevent link previews for listed admin-curated list of certain domains and subdomains

Admin should be able to define a list of subdomains and domains for which links will never show link previews. For example, suppose an organization often shares links to another app's pages where their staff has to be logged in. I would suggest th...
Rick Case x567 (PT) 5 months ago in RingCentral Web/Desktop App 0 Under review