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RingCentral Web/Desktop App

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The ability to add contacts to an existing text conversation. Currently this ability is not available.

The ability to add contacts to an existing text conversation. Currently this ability is not available.
Steven RLM - Denver 3 days ago in RingCentral Web/Desktop App 0 Under review

Search bar for text messages

I would love to see a search bar for texts so I can search for the last time I texted someone. I do a lot of group texts, so I cannot just pull up the individual contact to see the history. I would love to be able to search for all the group texts...
Christy Slater 4 days ago in RingCentral Web/Desktop App 0 Under review

API to allow flow of MS Teams messages and video meetings to and from RC app

Would allow a quick and easy integration to RC app from MS Teams, in addition to allowing a mixed usage of applications (per user preference) in a single organization.
Tim Cunningham 4 days ago in RingCentral Web/Desktop App 0 Under review

Admin have ability to monitor all employee chats live

As admin we can monitor calls easily, but there is no way to monitor chats between employees or in teams you are not a member of. You should be able to monitor chats the same way you can monitor calls. An admin should also be able to delete teams ...
Ron Ganus 7 days ago in RingCentral Web/Desktop App 0 Under review

Search Contacts by Nickname, Custom ID or Practically Any Field

Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (e...
Raihan Rahman about 2 months ago in RingCentral Web/Desktop App 2 Under review

Reverse the order of PERLs vs ERLs shown in the RC App dialog

When changing an emergency address with the RC Desktop application a dialog is shown with current Company ERLs and personal PERLs. Presently the Company ERLs are shown first followed by the PERLs. With hybrid work commonplace these days users ofte...
Dean Eckstrom 30 days ago in RingCentral Web/Desktop App 0 Under review

Send Group Voicemails to a RingCentral Team

It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the vo...
Jason Brady 9 months ago in RingCentral Web/Desktop App 2 Planned

Add time stamps to emojis / reactions to messages

We commonly have team members use emoji's react to posts. When performing investigations we have found there does not seems to be a way to see a time stamp of when the user reacted with an emoji to a post and we can only see the date/timestamp of ...
Derek Cotton 27 days ago in RingCentral Web/Desktop App 0 Under review

Clicking Ignore Call or Declining the call does not stop ringing other assigned devices

Customers that are using a combined setup, RC App, RC Mobile or a deskphone can ignore the call on RC App but the call will continue to ring on the other devices. If on any of these devices the ignore call is selected it should stop the ringing on...
Lothar Kirchen about 1 year ago in RingCentral Web/Desktop App 2 Planned

Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...
over 2 years ago in RingCentral Phone / RingCentral Web/Desktop App 20 Planned