RingCentral Web/Desktop App

Add the Hold and Transfer buttons on the dial pad of the RingCentral phone when in an active call instead of clicking the More button.

When scheduling a RingCentral video meeting, the RC app defaults to "Outlook web calendar" which we are not using at our company. Employees have to keep changing back to "Calendar app" every time there's an update to the RC app. We need a way to d...

The custom status also serves to know where the agent is or what they are up to so that the admin would know why they are our or could be on break or such. It is not just relevant with Messages as it is also for productivity in calls.

We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

I would like to request an enhancement for our meeting scheduling feature. Currently, when scheduling a meeting using "meeting info," the meeting does not appear on the "Upcoming Meetings" tab, making it challenging for users who do not utilize Mi...

Customer has call screening activated but he wants to hear a recording which will tell him what his customers' concerns are before he answers the calls.

Want to have a feature where the managers on the account (with standard role) to have access for the call recording of specific users not the all the company call logs/recordings. Current role is to provide access to the call recording for the who...

view / export SMS messages sent to and from the Ring Central platform for all users and extensions

It would be ideal to list the call while it is ringing on the app instead of listing it in the call history after the call is disconnected, hung up, or missed.

Remove or restrict option to choose "invisible" status