RingCentral Web/Desktop App

One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task. In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share...

Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the tas...

Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams. Add a fully functional Glip admin screen

RC - formerly Glip - has a task functionality in the version 20.3.20 users were able to see their messages specific to that task in a right-hand side window in the RC app. users in 20.4.xx no longer can. the messages are just in the main window wi...

Answer phone calls with a keyboard shortcut (hotkey) when using the Ring Central App for desktops. Scrambling with the mouse to click on the answer button when receiving a phone call seems. The RC phone app has this feature, why wasn't it added to...

I am sorry to say but you have made my work life miserable by making your incomplete app mandatory to me. You should not have launched a new app without solving the errors in it. First I was not able to sort my teams in folders, which is now solve...

I have a surface pro x, with and ARM processor and I am unable to run the desktop app on my device.

In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform

Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scena...

Scheduling work hours is great so that work calls don't come through the mobile app after hours, the problem is that other notifications such as voicemail do make it through. Adding a customizable option to turn off notifications after hours when ...