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RingCentral Web/Desktop App

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Make Play Button more obvious in RingCental Inbox for Voicemail

Please make the play button in the Inbox for the Voicemail much larger, as large at the phone and text buttons. I cant tell you how many times I have gone to this Inbox to LISTEN to a voicemail and I end up calling the number instead because I ass...
4D Tech Solutions 14 days ago in RingCentral Web/Desktop App 0 New

Copy Multiple Text Messages

For the ability to store, archive, record in another software package, it would be great to be able to Select multiple text messages and copy them (along with name and timestamp), using the same interface where a user can select and delete/forward...
David Yates 16 days ago in RingCentral Web/Desktop App 0 New

Site Phone Number added to Company Directory

Need to have the ability to see a Site phone number in the company directory. There is already an option to have it added to Directory Assistance, but from what Support has told me Company Directory Phone numbers are only available at the User level.
Mike Hasenjager 17 days ago in RingCentral Web/Desktop App 0 New

Centralized inbox for SMS for all extensions

Centralized inbox for SMS for all extensions so that all users have a centralized sms messaging inbox
Rammy Amante 17 days ago in RingCentral Web/Desktop App 0 New

Ability to Stop Recording on RingCentral App

A button to stop the recording is currently available on the delisted RingCentral Phone app. This feature should also be available on the unified new RingCentral app as this is beneficial for callers that request to mask or stop the recording duri...
Jorge Mico 18 days ago in RingCentral Web/Desktop App 0 New

Uploaded Fax Custom Cover Sheet should be able to edit the note section using the RingCentral desktop app.

It is more easier and efficient if the RingCentral desktop app. allows editing the notes section on the uploaded custom cover sheet for fax inside the application itself, instead of editing it outside the app. Then, reupload it again on the app.
Joms Knight 18 days ago in RingCentral Web/Desktop App 0 New

Which is the product idea site? Here or aha.io?

On the help page for the both the mobile and desktop app, if you scroll down there's a "Suggest Feature" link that leads to https://ringcentral-app.ideas.aha.io/ Where are we supposed to post feature requests? There or here?
Chris Rosa 18 days ago in RingCentral Web/Desktop App 0 New

Share Extension for macOS Finder

Hi there. It would be very handy if RingCentral were available in the macOS share sheet (dev info here). RC is in the iOS and ipadOS share sheets, but forgotten for macOS it seems.
Chris Rosa 18 days ago in RingCentral Web/Desktop App 0 New

We would like to do "3way text"

We would like to do "3way text" from two of our team to a client and when a client replies both team member receive the reply and visa versa. Is this possible in any way?
Clinton Richardson 20 days ago in RingCentral Web/Desktop App 0 New

Limit ACD callback to certain queues

New CSRs need this. I am a new hire, and on multiple occasions I have been automatically selected to call somebody back about something I'm not yet even trained to handle. For incoming calls, I am usually excluded from queues that go toward more e...
CSR Lindsey 21 days ago in RingCentral Web/Desktop App 0 New