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RingCentral Web/Desktop App

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Call queue member, to have the ability to receive call even when on an active phone call

In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform
Wilhelmina Regal over 1 year ago in RingCentral Web/Desktop App 5 Implemented

Allow RC App(Unified) as Call forwarding - aside from the RC Phone App

User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).
Guest over 1 year ago in RingCentral Web/Desktop App 6 Implemented

More Personalized Experience + Keyboard Shortcuts in the RingCentral App

You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
Guest over 1 year ago in RingCentral Web/Desktop App 4 Implemented

HUD columns

Make the display of names appear in multiple columns for easier access. More like the Deskphone app.
Brian Harvison over 1 year ago in RingCentral Web/Desktop App 4 Implemented

Permit notifications when app is focused (new RC mutes when app in focus)

Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of f...
Louise Baker x1003 over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Single Sign-On for Support Site

Signing onto the Support.ringcentral.com site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in a...
Kent Haines over 1 year ago in RingCentral Web/Desktop App 2 Implemented

Would like to view calendar that shows EVERYTHING at all times, the color tags

Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was s...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Implemented

Update profile picture without having RC messaging

we have messaging disabled (because we use MS Teams) and cannot update profile pictures. The request is to have the ability to update the profile picture number without using messaging to do so.
Guest almost 2 years ago in RingCentral Web/Desktop App 5 Implemented

Support for Arm Based Processors

I have a surface pro x, with and ARM processor and I am unable to run the desktop app on my device.
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Implemented

Technical Capability to Move and Share Tasks to Other Windows/RC Users and For Assignees to be Tagged in Their Own Window

One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task. In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share...
Maria Marbella almost 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 4 Implemented