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RingCentral Web/Desktop App

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Auto fill of a text message sender information

They want to have autofill in the RingCentral app when someone sends a text message from unknown number and when they add it to their contacts it auto-populate the filled of the name and other information of the sender
Legal Assistant 15 days ago in RingCentral Web/Desktop App 0 New

Phone Status Labels

It would be useful to have the ability to apply your own label to phone status. As an admin, I need to know why someone may be logged out of taking calls. The most necessary labels would be "Lunch" and "15 Minute Break". Doing this allows the admi...
Eric Montgomery 15 days ago in RingCentral Web/Desktop App 0 New

Need MFA for RC App

Need to have MFA for the RC app, because you can do so much from the app and once logged in and clicking links, it takes you to the web portal and logs you in automatically and from there I can access my Admin panel. MFA is required to secure info...
Stephanie Beane 16 days ago in RingCentral Web/Desktop App 0 New

reservation message function

please add reservation message function for example, in advance i wrote something to be sended. by the way from not now, i hope to send message on the time i want
Jihyeong Kim 19 days ago in RingCentral Web/Desktop App 0 New

Sticky Mute Button

Wish the app had a sticky mute feature just like Microsip does. It doesnt turn off mute every call you have to do it manuelly. I would like this feature installed into the app as an option. Also wish it would display the providers name on the app ...
Cypress Dev 20 days ago in RingCentral Web/Desktop App 0 New

when a lines busy automatic shut off

If you're dialing people and your hands are away from the phone and it's busy it keeps beeping and doesn't shut off like other dialers this is totally a big issue that should have an option to turn off. So it disables the busy signal after three s...
Cypress Dev 20 days ago in RingCentral Web/Desktop App 0 New

change your phone number

The ability to change our phone number within the app would be really nice.
Cypress Dev 21 days ago in RingCentral Web/Desktop App 0 New

Better options for access to queue mailboxes when HIPAA restrictions are enabled

When HIPAA is enabled, the functionality of receiving VM, Fax and text as attachments to the notification email is disabled. It would be great if there was a method to deal with this loss of functionality. A couple of suggestions: -Send email noti...
Eric Lindman 21 days ago in RingCentral Web/Desktop App 0 New

Selection of Skin Tones lacks proper variety.

When giving a thumbs up, it's nice to have it be your actual skin tone, but for some reason the developers have seen fit to exclude people who are grey, green, or blue. I find this to be the worst sort of discrimination, the kind which affects me....
Mike HennaShoppe 21 days ago in RingCentral Web/Desktop App 0 New

Linking Tasks

We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth ...
Brian Sweeney 21 days ago in RingCentral Web/Desktop App 0 New