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RingCentral Web/Desktop App

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Deskphone Support of 100+ Extensions/Presence

We were sold a system that was to have been "scalable". We are over 100 extensions and are now being told you have NO PHONES that will support more than that. We have a phone that is SUPPOSED to handle more than one expansion module but Ring Centr...
Dawn Eickenhorst 14 days ago in RingCentral Web/Desktop App 0 Under review

RC Office Client will not install on Standard Users for Windows 11

I have noticed this problem in latest windows 11 client installs on a domain, it installs fine on administrator accounts and the ringcentral app shortcut shows on desktop under the users\administrator\appdata\ringcentral path. However, once you lo...
Jerry Perez 15 days ago in RingCentral Web/Desktop App 0 Under review

Batch export/forwarding of SMS/MMS to email

To archive and upload to client matters or provide as support for billing/invoicing. And that identifies the phone numbers/contacts in the threads. And with the option for different export/forward formats (i.e., pdf/excel).
Kevin Coleman 16 days ago in RingCentral Web/Desktop App 0 Under review

The ability to Mark texts unread when using the desktop application

One is able to mark texts unread in order to flag them for future reference when using the RingCentral app, however, when using the desktop application, this is not possible. sometimes if there is a response from the patient/client and the applica...
Dr. Silva 17 days ago in RingCentral Web/Desktop App 0 Under review

One-Page View of Directory/Status

With our old phone system (Mitel), there was an applet named Phone Assistant(https://oneview.mitel.com/s/article/Phone-Assistant). It provided a one-page view of all users and their current status (On a call, DND, idle, out, etc.). It was extremel...
JJ Vinas 17 days ago in RingCentral Web/Desktop App 0 Under review

DND Reminders

I don't have a physical desk phone and rely solely on the RingCentral Windows app. I typically have other applications running in front of the RingCentral app and since I am only in the RingCentral app a small percentage of my day, often times I f...
Aaron Taylor 17 days ago in RingCentral Web/Desktop App 0 Under review

Add time stamps to emojis / reactions to messages

We commonly have team members use emoji's react to posts. When performing investigations we have found there does not seems to be a way to see a time stamp of when the user reacted with an emoji to a post and we can only see the date/timestamp of ...
Derek Cotton 20 days ago in RingCentral Web/Desktop App 0 Under review

Add a "Thank You" Emoji

I would love to be able to reacted to messages with a "Thank You" emoji. I've attached the one used on Slack.
Rachael Simmons 20 days ago in RingCentral Web/Desktop App 0 Under review

Numpad Enter key activate call on Ring Central Desktop

Using ringcentral desktop, only the main enter key activates the call after typing the phone number, the enter key connected to the numpad does not work.
Lawrence Taylor 21 days ago in RingCentral Web/Desktop App 0 Under review

Add templates to text.

To be able to send out a quick text with a saved template instead of having to type all then info, such as a quick template with contact info.
Karlo Zazueta 21 days ago in RingCentral Web/Desktop App 0 Under review