Skip to Main Content

RingCentral Web/Desktop App

Showing 1184

User Shows Available While Waiting for Call to Connect

We have found that the User presence still shows available if somebody is in the process of making a call, but the call has not connected yet. This can be confusing for our Receptionists who are trying to place a call to somebody they believe to b...
Kiley Loveall 4 months ago in RingCentral Web/Desktop App 0 Under review

Ability to archive old text strings

Often times our teams change and we have to create a new group text, it would be helpful to be able to archive the old text strings so they do not get confused with the current ones on our recent lists.
Kenyon Siebenthal 4 months ago in RingCentral Web/Desktop App 0 Under review

Users should not be able to transfer calls to call queue

We want a feature wherein users will not be able to transfer calls to call queue
Maribel Lopez 4 months ago in RingCentral Web/Desktop App 0 Under review

Grouping Contacts within RingCentral App

There needs to be an option to group contacts within the RingCentral app. This allows users to send specified texts to the contacts in the group, instead of just creating a group text. The groups can be labeled to better organize the conversations.
HPP Orders 4 months ago in RingCentral Web/Desktop App 0 Under review

delete a comment

delete a comment from ideas
heeseung lee 4 months ago in RingCentral Web/Desktop App 0 Under review

Add PCRecruiter Integration

PCRecruiter is a CRM which doesn't allow us to mass text anymore. Integrating PCR and RingCentral would allow my team to mass text candidates directly within PCR without having to copy/paste phone numbers from one app to the other.
Margarita Frroku 4 months ago in RingCentral Web/Desktop App 2 Under review

Add functionality for other headsets

My company uses a wide variety of headsets, some USB, some Bluetooth. Each headset has various buttons for volume control, answer/hang-up, etc. Why don't these work with the Ring Central app? Why do Only Plantronics and Jabra headsets work? Every ...
Gaege Rivera - 1603 4 months ago in RingCentral Web/Desktop App 0 Under review

Scammer Tracking

Better Features To block scammers or log them. We need a more robust system with security.
Cypress Devil 4 months ago in RingCentral Web/Desktop App 4 Under review

Taking calls while on dnd and also a better conference feature. and more scam protection

. So it auto fills with people to the conferance pro and standards. Lastly you guy still wont add a carrier lookup to each number which is rather troubling. I would like to know what carrier the scammers are using over VOIP lines
Cypress Devil 4 months ago in RingCentral Web/Desktop App 0 Under review

further narrow the 'Message Panel' Column to give more space to actual messages

I switched to the new layout for the desktop app and noticed that the message panel column takes up an unnecessary amount of space on the desktop app. I would like to be able to further narrow the left column (message panel). It eats up a huge amo...
Peter DelRe 4 months ago in RingCentral Web/Desktop App 0 Under review