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RingCentral Web/Desktop App

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Voicemail should not be sent/saved if no key was pressed to reduce spam voicemails.

The customer is getting spam voicemails. These are 20 sec of silence voice messages. If the spam calls cannot be blocked, there should be no way for spam call to leave and send voicemail.
Rose Smith 17 days ago in RingCentral Web/Desktop App 0 Under review

Looking to arrange HUD by Dept/group

It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
Jake Fletcher IT 10 months ago in RingCentral Web/Desktop App 0 Under review

Desk Phone and Desktop application Sync

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
Patty DePouw 7 months ago in RingCentral Web/Desktop App 4 Planned

Add AWAY Option for chat

We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.
Cerissa Kimball 4 months ago in RingCentral Web/Desktop App 0 Under review

Text Auto Reply when out of the office

My customers are getting used to texting me. When I am out on vacation, there is no way for them to know that I am not in the office and not checking text messages. This would be very helpful.
Lisa Benway 2 months ago in RingCentral Web/Desktop App 3 Under review

Option to disconnect one party in a conference call

We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
Crystal Aikman 3 months ago in RingCentral Web/Desktop App 0 Under review

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 6 months ago in RingCentral Web/Desktop App 2 Under review

One-Page View of Directory/Status

With our old phone system (Mitel), there was an applet named Phone Assistant(https://oneview.mitel.com/s/article/Phone-Assistant). It provided a one-page view of all users and their current status (On a call, DND, idle, out, etc.). It was extremel...
JJ Vinas 24 days ago in RingCentral Web/Desktop App 0 Under review

Make SMS Text on Desktop app act like SMS on Mobile app

I think it would be helpful to have the SMS on the desktop app act like the mobile app where the texts from yourself are on the right side and texts from the other person on the left. also having different colors to differentiate your texts or the...
Camden Holt 18 days ago in RingCentral Web/Desktop App 0 Under review

RingCentral App Polling integration

I am a RingCentral App user, with a parliamentary style organization using RingCentral. We don't have any access to poll our members. Because our members are always voting, I was wondering if you all could add the option for a poll or vote in each...
over 2 years ago in RingCentral Web/Desktop App 3 Future consideration