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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Web/Desktop App

Showing 1722 of 7576

BCA (Bridge Call Appearance) für Client

BCA for Softclients , to follow the delegated line way (BCA) for devices as well for the Desktop app to allow mix and match. Organizations would like to use BCA not only for desk phones, but other colleagues using soft client only should be able t...
Peter Wenger about 2 months ago in RingCentral Web/Desktop App 0 New

We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.

We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100. We have over 100 employees using the Ring Central application.
Mario Moccia 4 months ago in RingCentral Web/Desktop App 0 New

Enable Call Monitoring on a Three-way Call

Current call monitoring only works on a normal phone call, it would benefit the customers who can monitor all calls within the company even if it is a three-way call.
Johnsilou Castillano 6 days ago in RingCentral Web/Desktop App 0 New

Restore Display of Prefixes and Suffixes in RingCentral Google Contact Full Name Field

Restore the display of prefixes and suffixes in the contact full name field within RingCentral's RC App. This would enhance contact organization and improve efficiency for users who rely on these details for identifying company names in incoming c...
Leigh Baltazar 6 days ago in RingCentral Web/Desktop App 0 New

Launch app or website needs a parameter without formatting

In the Desktop app settings > Phone, there is an option for launching an external app or website for incoming calls. However, the parameters provided do not include an option to search the caller's 10 digit number without formatting. The URL I ...
Neostella Admin 6 days ago in RingCentral Web/Desktop App 0 New

A busy tone to be played if call waiting is deactivated

If "call waiting" is disabled and we configure an Announcement for the "No answer setting", the second caller will hear a disconnection tone. This is confusing because it gives the caller the impression that the number is not in service. It would ...
Kristina Ivanova 26 days ago in RingCentral Web/Desktop App 0 New

Group Text Messaging

I am on the phone with Ring Central customer service right now and he is guiding me through posting this. Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not...
Erika Cobb 8 months ago in RingCentral Web/Desktop App 2 Under review

Make blacklisted international phone numbers easier for admins to identify

We see area codes, sometimes many for a single country, and even if the visible area codes are enabled it just says that the user is 'not authorized to make the call'. We have to call in to determine that the number is blacklisted for fraud and a ...
Jake Fletcher IT 2 months ago in RingCentral Web/Desktop App 0 New

Option to hide Contact Center Numbers from the Caller ID drop down in the RingCentral Application.

There should be an option to hide Contact Center Numbers from the Caller ID drop-down in the RingCentral application so the users cannot use them as an outbound caller ID even though they are viewed as company numbers.
Rose Alto 19 days ago in RingCentral Web/Desktop App 0 New

New RingCentral - no date stamp for text messages from the day of

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...
Bianca Delgado about 1 year ago in RingCentral Web/Desktop App 2 Under review