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RingCentral Web/Desktop App

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Log Customization to support number and Date/Time custom fields type

When you access the Cloud Phone Settings on from Salesforce (https://login.salesforce.com/apex/rcsfl__adminUI), under the section Log Customization. * The field types supported in call log are Date, Picklist, Text and Text Area. It would be great ...
Regina Yau 8 days ago in RingCentral Web/Desktop App 0 Under review

display company name instead of phone number when using sms

Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.
Reception 1 17 days ago in RingCentral Web/Desktop App 0 Under review

Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...
almost 2 years ago in RingCentral Web/Desktop App / RingCentral Phone 15 Future consideration

We can't delete tasks or remove them from already deleted groups.

We can't delete tasks or remove them from already deleted groups.
Алихан САПАРОВ 8 months ago in RingCentral Web/Desktop App 1 Under review

Call queue groups should also be visible on the HUD

Call queue groups should also be visable on the hud, not just on contacts ON Service Web it is stated that ' call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
Michael De Leon 5 months ago in RingCentral Web/Desktop App 2 Future consideration

In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application.

Good afternoon, I really love your application, it will save me in difficult moments and makes me happy every day. And I would like to learn and help you improve it. I have encountered such a problem. In the task window, you cannot move the side b...
Алихан САПАРОВ 8 months ago in RingCentral Web/Desktop App 1 Under review

The text is cut off when editing the task

On RC Classic: When you open a task to edit it, you can press and hold the corner button that allows you to expand the field. This feature is missing in the new app. Why it's useful: When you have a lot more information to add to a task than just ...
Алихан САПАРОВ 8 months ago in RingCentral Web/Desktop App 2 Under review

Show the time along with the date of the missed call and voicemail.

i would like to know what time of day i've missed the call or received the voicemail.
Sarah Schram about 1 month ago in RingCentral Web/Desktop App 0 Under review

Looking to see Custom Status in HUD without having to click the profile picture

Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one. Users can click on the profil...
Jake Fletcher IT 4 months ago in RingCentral Web/Desktop App 0 Under review

Add the capability to input the "To", "Company" & "Phone No" to all fax coversheets.

When sending a fax, although there are the fields of To, Company & Phone No., there appears to be no way to add that informaiton of the Fax Coversheet. Yet it asks for the fax number and which coversheet you want to use, along with being able ...
Debbie Cagle 4 days ago in RingCentral Web/Desktop App 0 Under review