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RingCentral Web/Desktop App

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Ability to forward texts to multiple extensions/numbers

With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on...
Jason Winchester about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Outlook Contact Sync with Subfolders

Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created. It would be useful to either Provide for the ability to c...
Brandon Patton 10 months ago in RingCentral Web/Desktop App 2 Future consideration

Add auto answer in the Ring Central unified app

This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls
Guest about 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Add Defender firewall rules to the MSI version of RC App

Add firewall rules to the MSI version of RC App Our Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We ...
Dean Eckstrom about 2 years ago in RingCentral Web/Desktop App 1 Future consideration

keyboard shortcut to dial in RingCentral App, like we have in the RC Phone App

In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a ...
Eliot Houman 11 months ago in RingCentral Web/Desktop App 4 Future consideration

bring call queue management into the app

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
Paul Viellieux about 1 year ago in RingCentral Web/Desktop App 3 Future consideration

Data Retention Policy Verbiage Update

When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, ...
Cindy Hubert about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Page Count on CUSTOM Coverpages

Page Count for Custom Coverpages
Guest about 2 years ago in RingCentral Web/Desktop App 3 Future consideration

Allow Teams in Glip to use groups as members.

I use a lot of different zaps with Glip. Manually adding users to each team is time consuming. I'd like to be able to assign users to groups and then assign those groups to each Team. That way I can add a new user to a group and have them automati...
Jordan Brewer about 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Change Keyboard Shortcuts in RingCentral App

I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.
Joel Socorro 9 months ago in RingCentral Web/Desktop App 1 Future consideration