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RingCentral Web/Desktop App

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Feature to disable Beeping for Call Waiting in queues

We have call queues set up and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps. Our employees do not use physical phones. They...
Guest over 2 years ago in RingCentral Web/Desktop App 3 Under review

Include SMS on export data

Include SMS on export data
Guest almost 2 years ago in RingCentral Web/Desktop App 4 Under review

Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I have a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.

As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times. As some customers will really not prefer to stay...
Guest about 2 years ago in RingCentral Web/Desktop App 2 Under review

Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after not...
Michaël Moens 4 months ago in RingCentral Web/Desktop App 1 Under review

Folders or Subcategories within the HUD Feature

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...
Haley Petrick over 1 year ago in RingCentral Web/Desktop App 2 Under review

Integration with Apple Watch

No description provided
Guest almost 3 years ago in RingCentral Web/Desktop App 5 Under review

Ring Central (Classic) red customizable "Busy" Status

Please consider providing a way to set a red " Busy " Status manually without blocking message sounds the way the " Do Not Disturb " Status does in Ring Central (Classic). Preferably a customizable Status where you could put a Red busy color, a...
Guest over 2 years ago in RingCentral Web/Desktop App 2 Under review

block incoming caller ID

I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.
Rafi Rimer 6 months ago in RingCentral Web/Desktop App 2 Under review

Add an option to disable the 911 warning

The Desktop App prompts our user multiple times per day to warn them about 911 even though they have addresses configured. Can we get an option to disable the warning or at least snooze it for X number of days? Support is telling me that this is a...
Mickey Showers over 2 years ago in RingCentral Web/Desktop App 8 Under review

RingCentral App for Linux

be able to install RingCentral App Desktop for Linux users on their computer
Denice Abbey Dizon about 2 years ago in RingCentral Web/Desktop App 4 Under review