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RingCentral Web/Desktop App

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Retain the Custom Status Even if Messages Tab is Disabled

The custom status also serves to know where the agent is or what they are up to so that the admin would know why they are our or could be on break or such. It is not just relevant with Messages as it is also for productivity in calls.
Jorge Mico 14 days ago in RingCentral Web/Desktop App 2 New

Paging Group Contact / Shortcut for Desktop App

In the mobile app, users are able to see and access Paging Group Contacts under the Other tab. You can then click Page announcement and make a page. There is also an option to "Add to quick contacts". This works and shows up on both the mobile app...
David Salabsky 15 days ago in RingCentral Web/Desktop App 1 New

Ability to change the outbound number when sending text message from Missed Call

When sending new text messages the option to select an outbound SMS number from the main number or the direct number is available. However, when there is a missed call and I opt to click the text option under the missed call it allows me to text t...
James Peterson 16 days ago in RingCentral Web/Desktop App 0 New

Update CNAME for all Mobile Carries US and Canada

We want our Outbound Caller Name update for all Mobile Carries US and Canada. What we currently have right now showing is number and the City even we have update our Outbound Caller ID information
RC Tester Account 16 days ago in RingCentral Web/Desktop App 0 New

Call Centre - Live Data

IS there not an app this is similar to the HUD function of CloudWork. Where you can have a larger graphic of either call queues (who is in the queue, how many, how long they have been there) Total calls answered . average pickup time etc.And also ...
Richard Bates 19 days ago in RingCentral Web/Desktop App 0 New

Create and view groups in RingCentral Desktop and mobile app

Right now the only way you can create a group with outside phone numbers is to do so from the RC portal. I want to be able to create a group in my desktop app, so I can send a text to the group from either of my apps.
Donna Archambault 20 days ago in RingCentral Web/Desktop App 0 New

Limitation for ringcentral faxes

Currently displays only 200 faxes, I'd like to request it increases to more.
Kenya Ramos 20 days ago in RingCentral Web/Desktop App 1 New

Option to switch the accept queue calls between 2 different numbers

Option to switch accept queue calls between 2 different queue numbers for the same agents that are in both queues.
Mihail Chirilenco 21 days ago in RingCentral Web/Desktop App 0 New

Allow all extensions to send SMS from main Company extension

We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!
Kenneth Storch 21 days ago in RingCentral Web/Desktop App 0 New

Call queue texting

1) when will there be a desktop app interface for Call Queues? (not web) 2) when will texting be enabled for Call Queues?
Paul Viellieux 21 days ago in RingCentral Web/Desktop App 1 New