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RingCentral Web/Desktop App

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Need setting to be able to change fax download folder location in desktop app

After a fax is sent, then download it (using icon on right). It defaults to downloading to the local PC Downloads folder. However, in a business environment, we must be able to customize this to download to another drive and folder. Storing to loc...
Dee Ann Gee 21 days ago in RingCentral Web/Desktop App 0 Under review

Increase the MMS file size attachment

Getting an error submitting a large MMS file size attachment, I have to compress it first. We are a business entity so it will be helpful if the MMS file size will be increased to more than 1.5 MB.
Laine's Enterprise 21 days ago in RingCentral Web/Desktop App 0 Under review

Issue w/ formatting of 'notes' in a Custom Fax Template

I created a custom fax template and applied the 'notes' section to be pulled in. However when I add text to the notes section when sending a fax, it looses the formatting (i.e. Enter to a new line). I called and spoke with support who confirmed it...
Randi Rosenblatt 22 days ago in RingCentral Web/Desktop App 0 Under review

Reverse the order of PERLs vs ERLs shown in the RC App dialog

When changing an emergency address with the RC Desktop application a dialog is shown with current Company ERLs and personal PERLs. Presently the Company ERLs are shown first followed by the PERLs. With hybrid work commonplace these days users ofte...
Dean Eckstrom 22 days ago in RingCentral Web/Desktop App 0 Under review

Allow Admins to see Hidden Users in the RC App

As admins, we would like to be able to call and message all users without having to go into the Admin portal to look up their direct line and/or email if they are hidden. It would be helpful for hidden users to remain hidden from everyone except f...
Gabriela Ramirez 27 days ago in RingCentral Web/Desktop App 0 Under review

Specific Ringcentral saved contacts "Texts" gets forwarded to team/group under Ringcentral "messages"

I believe there must be a process where we can select few contacts whose content/data which we get over "texts" need to be forwarded among team members in a group of selective people. This way the contact need not to be harassed, if the other is r...
Arpit Marwaha 28 days ago in RingCentral Web/Desktop App 0 Under review

Change Text Interface Back to show list without opening a text

Can you please change the interface back to where the texts would show as a list and we click the one we want to open, instead of how it now automatically opens the most recent text when you go to texts? I don't like how I can accidentally open on...
Melissa Plante 29 days ago in RingCentral Web/Desktop App 0 Under review

Make currently in use phone number & extension visible at all times in Desktop App

I have around 5 RingCentral phone numbers. When I am in the middle of a call, I want to see the current phone number that the desktop soft phone application is using. I would like this displayed prominently in the blue ribbon at the top of the pag...
Craig Duran 30 days ago in RingCentral Web/Desktop App 0 Under review

Chatstack

would love to see https://www.chatstack.com/ live help added to the consol
Sales And Service 30 days ago in RingCentral Web/Desktop App 0 Under review

Make the SMS resend icon actually work

When an SMS message fails to send there is a small red redo/resend arrow next to it. It however does nothing but in the "desktop phone" app this resend button works to resend the message.
Jesse Barnes about 1 month ago in RingCentral Web/Desktop App 1 Under review