RingCentral Web/Desktop App

New CSRs need this. I am a new hire, and on multiple occasions I have been automatically selected to call somebody back about something I'm not yet even trained to handle. For incoming calls, I am usually excluded from queues that go toward more e...

Customer would like to have an option to switch his calls between RingCentral and other third-part apps like Microsoft teams, etc.

ability to set and block messages that contain specific words or phrases

Hello, A client reached out about the possibility of having the option to include the system speakers and mic to be added to the Speaker and microphone combination section in the desktop application. I called support and they mentioned that the op...

I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

Hi, We need to get adcourier.com added to the bypass list in the chrome extension, the extension keeps adding a ring central logo to our job postings if that URL is not present

Display incoming call for emergency calls when dialed specific number or extension.

We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100. We have over 100 employees using the Ring Central application.

All globally parked calls should be able to be seen and managed from a single area of RingCentral. Our previous system allowed us to do this and it would show all calls with the park location and caller ID, plus any custom notes added by the user.

Would like to have an option of choosing which location on the computer to save files like voicemail, recording, and others. It is very inconvenient to manually locate the file on the downloads folder and save it in a different location, instead o...