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RingCentral Web/Desktop App

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bring call queue management into the app

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
Paul Viellieux about 1 year ago in RingCentral Web/Desktop App 3 Future consideration

Option to disable the beep before a page

Give us the option to disable the beep when paging.
Guest about 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 7 Future consideration

Remove the option to change outbound Caller id on App

Please allow admin to restrict users in changing their outbound caller using App. We can create a custom role to restrict outbound caller id but is only applicable on admin portal and they are still able to change it using the app.
Guest about 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Able to see what RC Application that user are using (Mobile or PC app).

If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.
Bruce Lytle almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Make company extensions available for the Custom Rules caller ID settings.

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...
Brita Rust 10 months ago in RingCentral Web/Desktop App 0 Future consideration

App Integration with Daylite (Marketcircle)

Share Daylite contacts (People & Companies) with Google based on a Group.
Patrick Flaherty about 2 months ago in RingCentral Web/Desktop App 1 Future consideration

Forward voice mail message option

All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward ...
Tracey Lulek about 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Ability to forward texts to multiple extensions/numbers

With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on...
Jason Winchester about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Integrate local Mac Contacts within the app (like RingCentral Phone does)

This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would al...
Brad Ummer about 1 year ago in RingCentral Web/Desktop App 4 Future consideration

Add auto answer in the Ring Central unified app

This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls
Guest about 2 years ago in RingCentral Web/Desktop App 2 Future consideration