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RingCentral Web/Desktop App

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More Personalized Experience + Keyboard Shortcuts in the RingCentral App

You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
Guest about 1 year ago in RingCentral Web/Desktop App 4 Implemented

Allow the operator extention to be call queue

I need all of my business lines to ring as the operator because I am not always available but I also need to be able to text from my main company number. The message needs to play when a customer calls my company so removing the option to press 0 ...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Implemented

Export Message History

Save the already sent and received instant messages with team members over the past several months?
Guest over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Themes for the new Desktop App

We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, n...
Guest over 1 year ago in RingCentral Web/Desktop App 3 Implemented

Add "Do Not accept call queue calls" to new RC app

If users simply turn on DND, they can't even take internal calls. We need this option in the new app!!
Guest over 1 year ago in RingCentral Web/Desktop App 2 Implemented

RingCentral App - Task Subjects

Tasks are a great tool for organization and communication within the unified RingCentral App. The RingCentral Classic app has the ability to add a subject line to new tasks while the new RingCentral App does not have this ability.
Guest over 1 year ago in RingCentral Web/Desktop App 3 Implemented

Please add OneDrive as a file upload option in the new RingCentral app.

In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the loc...
Ken Winfield over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Add Launch URL capability to RingCentral App

This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.
Guest over 1 year ago in RingCentral Web/Desktop App 2 Implemented

bring back call block like in old app

I've been a Ring Central customer for many years. Recently I was forced to download the new RC app because the old app is discontinued. The new app is missing this feature ... When I receive a phone call on one of my business numbers (there are se...
Timothy Smith over 1 year ago in RingCentral Web/Desktop App 4 Implemented

Keyboard shortcut to access the search bar in RingCentral App

If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.
Fredrik Eriksson 10 months ago in RingCentral Web/Desktop App 1 Implemented