RingCentral Web/Desktop App

This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would al...

Please allow admin to restrict users in changing their outbound caller using App. We can create a custom role to restrict outbound caller id but is only applicable on admin portal and they are still able to change it using the app.

After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the...

If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.

All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward ...

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...

With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on...

This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls

I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.

Add firewall rules to the MSI version of RC App Our Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We ...