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RingCentral Web/Desktop App

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External Number Responds to Group Text Message

Created a group SMS. Sending to the group text works. When an external number replies to the sent SMS to the group, the RingCentral user will receive the response in an individual conversation. Currently, only RingCentral users can respond to the ...
Vanessa P 5 months ago in RingCentral Web/Desktop App 2 Under review

Variation of Notification Color on RC App Icon

The red dot for unread messages and unvisited missed call logs is plain; It should have variety wherein it should show green for messages, red for missed calls, and other types.
Jorge Mico 6 days ago in RingCentral Web/Desktop App 0 New

Need a RC App Installed Version Report

I am preparing my organization of 200 users to migrate off the RC Meetings Zoom platform. We need everyone on the version 23.x of RC to ensure they have a good experience with RCV. I have other tools which tell me I have many different versions of...
Dennis Norton 12 days ago in RingCentral Web/Desktop App 0 New

Call Queue voicemails available in RC APP and GUI interface

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.
Benny Martinez 10 months ago in RingCentral Web/Desktop App 3 Under review

Paging Group Contact / Shortcut for Desktop App

In the mobile app, users are able to see and access Paging Group Contacts under the Other tab. You can then click Page announcement and make a page. There is also an option to "Add to quick contacts". This works and shows up on both the mobile app...
David Salabsky 19 days ago in RingCentral Web/Desktop App 1 New

Upload custom ringtone

This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!
Colin Lewis 6 months ago in RingCentral Web/Desktop App 0 Under review

Add option for the Multi-Site Number to appear on a Dial Pad Caller ID List for all users.

Add option for the Multi-Site Number to appear on a Dial Pad Caller ID List for all users.
John Paul Ramirez 13 days ago in RingCentral Web/Desktop App 0 New

Send Group Voicemails to a RingCentral Team

It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the vo...
Jason Brady over 1 year ago in RingCentral Web/Desktop App 2 Future consideration

International Calling to Specific Number

Exception to dial out one specific international number without giving agents access to international calling.
Patrick Rei Daluz about 2 months ago in RingCentral Web/Desktop App 0 New

Desk Phone and Desktop application Sync

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
Patty DePouw over 1 year ago in RingCentral Web/Desktop App 5 Planned