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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Web/Desktop App

Showing 1722 of 7575

Ability to see the full list of names for React

We would like to have the ability to able to see the full list of names/participants when they leave a reaction to your post/message using the RingCentral Teams app.
Alber Evangelista 7 days ago in RingCentral Web/Desktop App 0 New

Toggle which SMS account I am viewing and sending messages from.

For back story, my company communicates with clients via SMS and our assistant handles most of the commination's but some times I also need to use our main lines number to send/receive SMS. The only option currently is for me to sign into my assis...
Chance Stein 7 days ago in RingCentral Web/Desktop App 0 New

Ability to group and sort HUD contacts

Need the ability to sort HUD contacts by first name, last name, or department. Also, need the ability to create folders for grouping contacts.
Stephen Kone 7 days ago in RingCentral Web/Desktop App 0 New

Recover call recordings for past 90 days

I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.
Joey Tsai 4 months ago in RingCentral Web/Desktop App 0 New

Merging Calls in RingCentral harder to do in "New Layout"

New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option) This is making it harder for our users to "Merge' calls. Can we get the functionality added back into th...
Led Tasso 6 months ago in RingCentral Web/Desktop App 0 New

Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after not...
Michaël Moens about 1 year ago in RingCentral Web/Desktop App 2 Under review

Presence Status Change Notification

Provide a notification when a HUD contact changes from busy, to DND, to available. Enable notification of status change by HUD contact. For example, when a HUD contact changes from "Busy" to "Available", provide a notification of the contact statu...
Jonathan M Farley about 1 month ago in RingCentral Web/Desktop App 0 New

Clicking Ignore Call or Declining the call does not stop ringing other assigned devices

Customers that are using a combined setup, RC App, RC Mobile or a deskphone can ignore the call on RC App but the call will continue to ring on the other devices. If on any of these devices the ignore call is selected it should stop the ringing on...
Lothar Kirchen over 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Call Queue voicemails available in RC APP and GUI interface

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.
Benny Martinez about 1 year ago in RingCentral Web/Desktop App 4 Under review

Separate ring for Desktop app and Mobile app

Call Handling & Forwarding to separately ring Desktop & Mobile Apps
Guest almost 3 years ago in RingCentral Web/Desktop App 23 Planned