RingCentral Web/Desktop App

It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can ...

Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Cur...

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application

Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach th...

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.

There should be an option to download the SMS in bulk or per conversation.

I am a RingCentral App user, with a parliamentary style organization using RingCentral. We don't have any access to poll our members. Because our members are always voting, I was wondering if you all could add the option for a poll or vote in each...

When we are in a current RingCentral Video meeting, which is controlled through the RingCentral desktop application, automatically adjust presence to Do Not Disturb. Currently, we must manually change to DND before entering a meeting and then turn...

We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.