RingCentral Web/Desktop App

Right now the only way you can create a group with outside phone numbers is to do so from the RC portal. I want to be able to create a group in my desktop app, so I can send a text to the group from either of my apps.

1) when will there be a desktop app interface for Call Queues? (not web) 2) when will texting be enabled for Call Queues?

I use Google Contacts for my customer list. I have noticed that when I add contacts (in Google Contacts) my RingCentral app does not show them when I receive inbound communications (calls or texts) or on the call list inbox. Only the phone number ...

RingCentral App HUD Call Queue Transfer Button for convenience

Currently, Deskphone Pairing is able to be used with Yealink T54W desk phones but the ability to start conference calls disappears when it's turned on. Officially, the Yealink T54Ws aren't supported with Deskphone Pairing but we would like to see ...

ability to send internal message to users that is not part of the company directory

Would be nice to set custom default view filters for the unified inbox (aka only view voicemail and texts to keep faxes separate, only view certain shared voicemails, only view voicemail, etc.. I know you can view voicemail under its own tab but y...

Like when I'm having a vacation, i want to set who's gonna receive the faxes in my company for a specific time and date. for example im out of office every wed and fri, I can set a custom rule where all of the faxes in my company will redirect to ...

RingCentral for Microsoft Teams 1. Minimum of Application Administrator and User Administrator Roles 2. Other screen shots in the Admin Guide indicate the service account also needs the Teams Administrator and Privideged Administrator Roles (Both ...

When deskphone pairing is switched on the call pickup groups disappear from the HUD in the Desktop app