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RingCentral Web/Desktop App

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Add Message like features to SMS Threads

We text our clients a LOT. To the point it can be difficult to keep track of things that have been addressed or not. Having some of the functionality available in normal Messages for SMS threads would be a huge help to manage them. I realize SMS d...
ITX Lab about 1 month ago in RingCentral Web/Desktop App 0 Under review

Edit option for custom status

In addition to the 3 main status options (Available, Do Not Disturb and Invisible), there is an editable status designation. This option has 6 defaults with a corresponding emoji (Out of office, In a meeting, etc.) or one can edit the phrase and e...
Greg Huber about 1 month ago in RingCentral Web/Desktop App 0 Under review

Quick Replies available to unparked emails

Quick Reply capabilities doesn't appear to work to unparked emails, which is impacting company standardised replies and hyperlinks. Can this please be looked at and made available in Max Agent Emails?
Tracy Turra about 1 month ago in RingCentral Web/Desktop App 0 Under review

change ring music ring central for Google extension

Ring central for Google is very practice. But here are only one choice for the ring music and it's awfull! Will it be possible to choice more music for this extention? Thank you
Elena HENAFF about 1 month ago in RingCentral Web/Desktop App 0 Under review

Call Queue voicemails available in RC APP and GUI interface

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.
Benny Martinez about 1 month ago in RingCentral Web/Desktop App 1 Under review

Customize Default Statuses for RingCentral Desktop/Phone App for Company wide

Be able to change the default statuses for a company as a whole. This will allow us to reflect what we use most common versus what RC has decided.
Tyler Hungness about 1 month ago in RingCentral Web/Desktop App 0 Under review

block incoming caller ID

I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.
Rafi Rimer about 1 month ago in RingCentral Web/Desktop App 1 Under review

An option to edit/customize the "to" field when sending fax.

To reflect the recipient's name in the cover page even without saving the recipient's fax number in the contacts.
Rose Smith about 2 months ago in RingCentral Web/Desktop App 0 Under review

Email Fax Confirmation to Contain Cover page

Would it be possible for email confirmation from RingCentral once fax is sent to display cover page preview? This will help users know exactly what was faxed with a quick glance.
Luis Lopez about 2 months ago in RingCentral Web/Desktop App 0 Under review

Ability to view contacts by status (e.g. online)

As a user I just want a list of all my contacts that are available at any given moment i.e. their status is Online right now.Maybe it can be shown as a list on the Contacts page where contacts are listed based on their type currently e.g. All, Com...
Muhammad Ali Malik about 2 months ago in RingCentral Web/Desktop App 0 Under review