RingCentral Web/Desktop App

There should be an option to allow certain users access to other users direct call recordings. We should be able to delegate a department supervisor access to their employees recordings.

In the app for messaging, could the message we sent be on the right side of the screen like in Teams, and the other members messages be on the left side? It's so hard to read right now with everything on the left side.

We text our clients a LOT. To the point it can be difficult to keep track of things that have been addressed or not. Having some of the functionality available in normal Messages for SMS threads would be a huge help to manage them. I realize SMS d...

In addition to the 3 main status options (Available, Do Not Disturb and Invisible), there is an editable status designation. This option has 6 defaults with a corresponding emoji (Out of office, In a meeting, etc.) or one can edit the phrase and e...

Quick Reply capabilities doesn't appear to work to unparked emails, which is impacting company standardised replies and hyperlinks. Can this please be looked at and made available in Max Agent Emails?

Ring central for Google is very practice. But here are only one choice for the ring music and it's awfull! Will it be possible to choice more music for this extention? Thank you

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.

Be able to change the default statuses for a company as a whole. This will allow us to reflect what we use most common versus what RC has decided.

I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.

To reflect the recipient's name in the cover page even without saving the recipient's fax number in the contacts.