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RingCentral Web/Desktop App

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Prioritize the current call over incoming calls

Pretty self explanatory...I can't believe there's at least not an option to prioritize the current call over incoming calls
Joe Weber about 1 month ago in RingCentral Web/Desktop App 0 Under review

Create an option to remove the apps tab in the RingCentral application

Currently the apps tab is tied to the messaging feature. The only way to remove the apps option is to remove messaging from an account. It would be helpful if these were separate so that I can control whether users are allowed to add apps to their...
Lily Eriksen about 1 month ago in RingCentral Web/Desktop App 0 Under review

Being able to disconnect other person or line on a Merge/conference call

I would like to suggest to the developer to carry over the feature from the old app for the host of the call to be able to disconnect other people on the other line when we are on a conference or merged call especially when we are 3 people on the ...
Juan Zalazar about 1 month ago in RingCentral Web/Desktop App 0 Under review

Call Queue status as a Banner similar to DND

Please add a feature where, like the status banner for DND, we also see a status banner for being off the call queue. Users do not remember to check their queue status after switching it off. While we can prevent people from getting off the queue,...
Jeff Lorenzen about 1 month ago in RingCentral Web/Desktop App 1 Under review

Show Company Name not First Name in the call log that have contacts setup

Showing all calls that we put a "contact" info in by "First" name is not appropriate for a business. The way around it I have to put the company name in the "First" name contact box. That is counter productive. This is a business telephone platfor...
R. Glenn Matsen about 1 month ago in RingCentral Web/Desktop App 0 Under review

Analytic App that could be run on a laptop connected to the customers LAN. This program would analyze and verify that all necessary parameters are being met on the associated router. Open ports, QOS, Etc.

Pre installation actions.
Stephen Shaffer about 1 month ago in RingCentral Web/Desktop App 0 Under review

Keep messages unread until the window is active

Most users have multiple monitors these days. I keep RC open on one of my screens and woudl like to keep the most recent chat open while I work on other things. While I'm on another monitor working on something else, chats are coming in and I'm no...
Greg Widener Ext 1171 about 1 month ago in RingCentral Web/Desktop App 0 Under review

Ring Central MVP Silent Uninstall for user-installed .exe?

Issue: Please provide an automated "silent" way to uninstall the user-installed version of the Ring Central MVP application for Windows desktop. Workarounds: I am able to manually uninstall it when logged in as the user from either the Control Pan...
Peter Z. about 1 month ago in RingCentral Web/Desktop App 0 Under review

Connectors for Avaya Cloud Office to use with the Microsoft Power Suite

This would allow for more automatic integration between Microsoft Apps and Avaya. These would be for things like posting in chats/teams or creating Tasks, Events, and Meetings depending on data received from another source (a new email, data from ...
Michael Myrtle about 1 month ago in RingCentral Web/Desktop App 0 Under review

Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role

Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we hav...
Michael Shupe about 1 month ago in RingCentral Web/Desktop App 0 Under review