RingCentral Web/Desktop App

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.

This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!

Exception to dial out one specific international number without giving agents access to international calling.

In the roles section where you should be able to remove the option to allow users to utilize the chat portion, this is not available currently. This would help assist us and some of our locations to allow us to remove this feature from their abili...

I wanted to group/ categorize incoming faxes based on the contacts they were received from. I tried grouping existing contacts but the incoming faxes still come in one-by-one manner. As my users have to open check each and every fax to know the co...

May we suggest that another email address be added to the account for authentication purposes. Sometimes we need to reset the router so RingCentral sends our very busy doctor the code before individuals in the office can regain use. We switched th...

It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the vo...

Unread conversations in folders should be visible regardless if the folder is collapsed or not unless they are muted.

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application

It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.