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RingCentral Web/Desktop App

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Send Group Voicemails to a RingCentral Team

It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the vo...
Jason Brady about 1 year ago in RingCentral Web/Desktop App 2 Planned

Auto DND while computer locked

I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without hav...
David Basara 4 months ago in RingCentral Web/Desktop App 3 Under review

Turnoff messaging tab for MVP

Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.
Tony DaSilva 2 months ago in RingCentral Web/Desktop App 0 Under review

sound reminder that a call is on hold

wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
Glady Lyn Ubaldo about 1 month ago in RingCentral Web/Desktop App 0 New

Looking to arrange HUD by Dept/group

It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
Jake Fletcher IT about 1 year ago in RingCentral Web/Desktop App 0 Under review

Desk Phone and Desktop application Sync

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
Patty DePouw 11 months ago in RingCentral Web/Desktop App 4 Planned

Ability for Queue managers to be notified when call is waiting

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can ...
Stephanie Rensburg 2 months ago in RingCentral Web/Desktop App 1 Under review

Live Monitoring a user not a call

Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Cur...
Michael Elsing 2 months ago in RingCentral Web/Desktop App 1 Under review

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 10 months ago in RingCentral Web/Desktop App 2 Under review

Forwarding Voicemail to another user

Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach th...
Kinnaly Amodio 2 months ago in RingCentral Web/Desktop App 1 Under review