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RingCentral Web/Desktop App

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Allow all extensions to send SMS from main Company extension

We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!
Kenneth Storch 22 days ago in RingCentral Web/Desktop App 0 New

External Number Responds to Group Text Message

Created a group SMS. Sending to the group text works. When an external number replies to the sent SMS to the group, the RingCentral user will receive the response in an individual conversation. Currently, only RingCentral users can respond to the ...
Vanessa P 5 months ago in RingCentral Web/Desktop App 2 Under review

Missed Call Notification Badge

I would love to be able to turn off the missed call notifications badge. Only certain people in my shop answer the phone but we all use it for messaging and transferring calls internally. However I constantly show to have notifications in my brows...
Jeb Clemons 7 days ago in RingCentral Web/Desktop App 0 New

Call Queue voicemails available in RC APP and GUI interface

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.
Benny Martinez 9 months ago in RingCentral Web/Desktop App 3 Under review

Upload custom ringtone

This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!
Colin Lewis 6 months ago in RingCentral Web/Desktop App 0 Under review

International Calling to Specific Number

Exception to dial out one specific international number without giving agents access to international calling.
Patrick Rei Daluz about 1 month ago in RingCentral Web/Desktop App 0 New

Send Group Voicemails to a RingCentral Team

It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the vo...
Jason Brady over 1 year ago in RingCentral Web/Desktop App 2 Future consideration

Approval for an additional email address for authentication purposes

May we suggest that another email address be added to the account for authentication purposes. Sometimes we need to reset the router so RingCentral sends our very busy doctor the code before individuals in the office can regain use. We switched th...
Quantum Eye Group 16 days ago in RingCentral Web/Desktop App 0 New

Desk Phone and Desktop application Sync

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
Patty DePouw over 1 year ago in RingCentral Web/Desktop App 5 Planned

Looking to arrange HUD by Dept/group

It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
Jake Fletcher IT over 1 year ago in RingCentral Web/Desktop App 0 Under review